Roles required for integration other than admin

[sahil toraskar]

I have integrated ServiceNow with a third-party tool to send incidents from ServiceNow to a third party. But incidents are only created when the user has an admin role in ServiceNow. Can I do this with any other role?

[Aman Kumar S]

Hi,

Your intergation user  should have all the necessary roles which is required for CRUD operation, lets day role ITIL is required for creating incident, that should be the role assigned to integrator user, so check thorughly your ACLs for incident table and pass on the roles accordingly.

[Jaspal Singh]

Hi Sahil,

As updated by Aman in comments before you need to ensure relevant ACLs for the table are satisfied for appropriate action. Be it an integration profile or any other profile.