So, I have a workflow for a request item that creates catalog tasks. I would like to have the "IF" workflow activity to check if the sctask before it was closed skipped and if so follow the alternate path. I have tried it and it doesnt seem to skip ...
Hi can anyone please help me with code correction for written below: requirement is that when the parent RITM is cancelled for the catalog item, the approvers need to be set to ' no longer requested' for the child RITM'S wriiten an after business rul...
Hi All, On click of create new communication, below popup appears. Is there a way to include Now mobile option under channels. If checked notification can be sent to Now Mobile app.
1.Normal user can export, apply filter conditions on report but can not create report and can not edit existing report and can not create dashboard as well and only give filter conditions and export, not edit dashboard , he can not share report and d...
Hello Developers, I want to create a new template under a KB.When the template is selected, a preview of the content should be displayed. Upon clicking "Next" (which navigates to the article page), the same content should be automatically populated i...
Hello Techies,I am looking for solutioning the Virtual Agent Major incident check where it searches user query CI against the major Alerts/ Outages CIs and also go through internal check of impacted CIs too.Any help will be appreciated.Thanks SRaj
When an incident has no contract attached, non-contractual SLA is not triggered even if the start conditions are met. Is this normal? I thought that if an incident has no attached contract, any non-contractual SLA would be triggered.
Hello All,For the record, we are on Xanadu P3 HF1 I have a user that questioned the operation of creating a Problem from the context menu while in an Incident ticket. When you click on "Create Problem" while within an Incident, a message stating that...
I am having a challenge in completed and validated the Report Task simulator,I am following all the steps and doing everything correctly but the task fails to validate. what is it that i need to do, i have made more than 50 times, no luck and its alm...
I am unable to validate the reporting task, i followed all the right steps till the end, the task appears the same as the one requested but when validating i fail. this is what appears on my task but still can't get ahead with the validation
Hi I am unable to validate my task, i followed the steps but keep getting the fail results upon completion, i have tried more than 70 time and still cannot pass. please advise if I am doing something wrong or if its on the course. below is the screen...
We have implemented the guided decisions application and are working with Decision trees applied to Recommended actions in the Service Operations Workspace for incident management (Washington). The business requires to copy the answers given in the d...
Hi , We are receiving inbound emails from another ServiceNow instance. The requirement is to create, update, and resolve incidents through the inbound action.The issues we are facing is watermark. Since they are coming from another ServiceNow instanc...
In the Incident form, I want to display all the CIs, but OOTB is restricted to company field value. Is there a way to display all CIs irrespective of company field value in Configuration Item (cmdb_ci) field in Incident form.
I want to generate a report containing monthly counts of incidents handled by a set of assignment groups. (Please refer to the attachment)Tried to generate this using pivot table option in reporting module, but month wise breakdown is not appearing. ...
