IN THIS CODE WHILE DISPLAYING IN G_FORM IT IS NOT SHOWING .....g_form.addInfoMessage("userId ofwatchlist "+g_form.getDisplayBox('watch_list').value);}THIS ISNOT DISPLAYING IN MY FORM WHY? WHATS THE MISTAKE IN CODEvar watchList=g_form.getValue('wat...
Incidents created via Record Producers shows the Variable Editor section. but users should add, modify, and remove variables directly from the editor without errors on the incident form
Incidents created via Record Producers shows the Variable Editor section. However, incidents created directly from the backend do not.How can I make the Variable Editor section visible (with empty variables) for backend-created incidents?
I am trying to create a new SLA definition. I wanted to add a script, but I cannot find the advanced option or script option
Today we use the listed support group on a CI record to auto assign the incident ticket based on the CI selected in the Configuration Item field. There are cases where there can potentially be up to 4 levels of support levels/tiers that support a si...
Hello EveryoneI have requirement when Sc_task's work note updated and if it contains the text ' file creation failed' need to create the incident using flow designer.I tried it but its not working as expected can you please help me on that and have ...
Hi Community! We are starting in the ServiceNow platform designing all ITSM processes.In our current tool (HPSM), in order to open incident records from ESC, we are asking end users for the Service/Service offering and application a part from a gener...
Curious how your teams are utilizing MI Management process. When an MI Manager accepts the on-call page and is assigned the Incident, how then do you all have that MI Manager call other SMEs that may be needed to work through the issue? I would like...
I want to track the assigned to changes and who changed it on a dashboard to agents via a dashboard. How can it be achieved.
Hi Team, We have created a scheduled script to send open incidents to all the technicians individually it is working and going html table report individually in one scheduled script but our use case while sending individual email we need to add cc or...
In our instance we realised that we have a knowledge article with the same version, ie multiple 3.0 versions of the same article.
Hi all, I was just wondering if anyone has done all the Category and Subcategories as "dependant" fields. We currently only have the "subcategory" dependant on the "Category", but we wish to make the "Category" dependant on the Business Service. I kn...
Hi team, In my flow designer, i have 5 catalog tasks and all need to be created at once based on my use case.I want my flow to be paused until all the catalog tasks are completed. Can anyone tell me how this can be achieved via flow designer
I created a subcategory table on the incident table. It contains a list of subcategories for certain issues. In catalog builder, I've been trying to add a choice field to reference this subcategory table so it can populate the list. When I go to refe...
