survey task and trigger ID is empty
task and trigger id is empty for existing tickets even after the trigger conditions are given for new tickets the task and trigger id is displaying
Forum Posts
Not able to delete incident from problem related list
In the Native View, the Remove button is not appearing for Incident and Change Requests that are linked to a Problem. This prevents users from being able to unlink or remove these associated records directly from the Native View.The Remove button is ...
Subscribe to CI
Good day all, I'm looking to make it easier to "subscribe to a CI" from an Incident or Change form instead of going to the CI itself. I would like to stay away from a form button UI Action. I'm ultimately looking for a button similar to the small "...
Resolved! tiny mce
I am unable to find accessibility icon in the tiny mce editor plugin
Solar winds to servicenow Integrations
We are planning to integrate solar winds with ServiceNow but we are not using event management. what will be the best way either Using ServiceNow Apps or Native methods using Webservices.
Resolved! Reopen button for incident is not visible in esc portal.
Hello team, I am not able to see reopen button under actions of incident in esc portal.we can only see close action even though reopen action has been declared in oob script line 41.
What is the Formula in Form Builder
What is the Formula in Form Builder
The "Reply", "Reply All", and "Forward" buttons for replying to an email in the SOW for ServiceNow d
Hi @Ankur Bawiskar Hope you doing good!! In the service operation workspace, if I create a new incident after creating the incident, the email will be triggered. After trigger the email, I navigate to reply, reply all and forward button, but that but...
Few questions around working with CIs on Incident form - what is the common practice?
Hi Folks, I'm curious about some examples and feedback on how your agents are working with CI fields in your INC setup.Trying to remodel current process a bit and it would be great to hear what works and what not. Here's my questions (please not I in...
Report to check whether the agent (assigned to)has touched their ticket(incident) on particular day
Hi, Is it possible to generate a report where it checks whether the agent(assigned to) has touched their ticket on particular day. The updated by and Updated field cannot be used since even when other than assigned to agent make changes then the u...
Incident Report
Hi Team,I need to pull out a incident report where in report its visible like "Assigned to our team" and resolved by our team", what condition can be applied, I tried with Opened on today & assignment group our team group & assigned to our team or re...
How to add the color to the New button on Incident table list view
Hello Everyone, right now my personal PDI having the blue color to the New button on the Incident table list view l. please observe below image for reference. but i want to the another color. How we can change the color
Facing Issue Regarding Work Notes
Hi,I am facing an issue regarding work notes , My use case is that when user enters input in the work notes, if the length of the message is less than 30 , i have to show a error message on the field itself, but this has to be real time while user is...
configuration item
Filter Retired Configuration Items from Incident
Resolved! By using the ATF i want to validate whether notifications are triggered or not
Hi,By using the ATF i want to validate whether notifications are triggered or not Can some one will help us the ATF test steps to check whether the notifications are triggered or not. Thanks,
