Scheduling conflict detected. Use the Scheduling Assistant to avoid conflicts.

Kamva
Giga Guru

‎11-11-2022 08:57 AM

Hi Guys,

 

We have a problem with the logged change, the change is stuck on Assess, it does not move further to Authorize and on. There is a warning "Scheduling conflict detected. Use the Scheduling Assistant to avoid conflicts."

Kamva_0-1668185374137.png

 

You might also notice the message "Change is waiting for approval", I can guarantee you the change is approved already.

Kamva_1-1668185522450.png

 

The conflicts dectected end dates are years apart with the change planned dates

Kamva_3-1668185678509.png

Kamva_2-1668185658128.png

Kamva_4-1668185752620.png


Please assist

 

 

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Sebas Di Loreto
Kilo Sage
Kilo Sage

‎11-11-2022 09:32 AM

The Conflict process does NOT step the change moving from ASSESS to AUTHORIZE.

Something is telling me that group approval for VG CAB Manager was configured to have ALL members approving to really be considered as "approved"

So the tool is thinking that you are still missing 3 approvals to move the change to AUTHORIZE.

Are you using change policies in the ASSESS change state?


If I helped you with your case, please click the Thumb Icon and mark as Correct.


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