Service bridge | map incident category

Nuno Oliveira
Mega Guru

Hi all,

 

This one probably is a noob question, however I can't find any answer to this.

So, here is the issue:

- I am building a Service Bridge integration with a producer to log incidents and I have most of the fields mapped, however, the category field doesn't exist in the provider task. I have added it to the table and mapped the producer field to it, and in the subflow I've mapped as well and it doesn't work still, am I missing something?

 

The field appears in the providers instance as variable, but doesn't map to the incident.

 

Thank you very much for your help in advance.

 

Best regards

1 REPLY 1

Nuno Oliveira
Mega Guru

Hi there,

 

Do you have any idea or solution for this? 

 

Best regards