when client selected state as rejected then assignment group will get set as service desk and correlation id should get blank. i wrote code through transform map script on before but correlation id is not getting blank through transform map script. if anyone know please let us know.
if (source.u_status == 'Open') {
//target.state = '1';
target.state = 'New';
// target.state.setDisplayValue('New');
target.assignment_group.setDisplayValue('NETWORK');
// target.comments = "This ticket is not belong to Network Please assign appropriate group";
} else if (source.u_status == 'Rejected') {
// target.state = '1';
//target.state.setDisplayValue('New');
target.state = 'Assigned';
target.assignment_group.setDisplayValue('SERVICE DESK');
target.correlation_id = ' ';
target.comments = "This ticket is not belong to Network Please assign appropriate group";
}
but on incident form correlation id should not getting blank through transform map scirpt.if anyone know please let us know.
.
