Service bridge | map incident category

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-29-2024 08:38 AM
Hi all,
This one probably is a noob question, however I can't find any answer to this.
So, here is the issue:
- I am building a Service Bridge integration with a producer to log incidents and I have most of the fields mapped, however, the category field doesn't exist in the provider task. I have added it to the table and mapped the producer field to it, and in the subflow I've mapped as well and it doesn't work still, am I missing something?
The field appears in the providers instance as variable, but doesn't map to the incident.
Thank you very much for your help in advance.
Best regards

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-01-2024 09:42 AM
Hi there,
Do you have any idea or solution for this?
Best regards