We have a requirement where, when an Incident is created with a specific assignment group in Instance1, it should be synchronized to Instance2. We have designated Instance1 as the provider instance and Instance2 as the consumer instance.
To achieve this, we created a Flow Designer flow that triggers the out-of-the-box (OOB) spoke “Create Remote Task for Consumer.” However, when an Incident is created, this spoke is triggered but throws an error because the Company on the Incident form does not match the consumer company.
Since this is OOB behavior, we are unable to create the Incident in Instance2 from Instance1. Our requirement is based only on the assignment group logic, not the company logic. The company is currently derived from the caller’s company as per OOB functionality.
Thank you..
