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we need an incident to be created when we received an email to ecatalog@company.com.

Hello Experts,we need an incident to be created when we received an email to ecatalog@company.com. This could be the distribution list. when the user sends an email to this DL then an incident needs to be created. how can we achieve this?@Ankur pleas...

Delete an archive table

Hello all, How can I delete the table of: ar_u_product_incident? I have already deleted all of the records, but I am not finding the ability to just delete the table. Thank you.

How to map assignment group to assignment group of the parent incident when the incident was resolve

When a knowledge open submission is created upon closure of incident, the assignment group should be mapped to assignment group of the parent incident when the incident was resolved.How can we Populate the Assignment group field in a knowledge submi...

Resolved! Pass Caller Location from Record Producer

Hi.I have a Record Producer capturing incident details on the portal. We've just introduced User Locations and this populates a read-only field on the Incident form.However, when a user submits an incident via the portal, the users location doesn't i...

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