Service Now Ticket Activity Update or Change

[D-a-n_L]

1. What location should I use to ask questions of Service Now ticketing

2. How can I set a notification when there is an activity in one of my tickets.

[Abbas_5 · Accepted solution]

Hello @D-a-n_L,

To ask questions about ServiceNow ticketing, you can use the ServiceNow Knowledge base, which is accessible through the Now Support portal. The Knowledge base contains troubleshooting tips, known errors, and solutions to common questions. To access the Knowledge base, you can:

1. Go to the Now Support portal
2. Select Get Help
3. Select Knowledge 

You can also check the status of a ServiceNow ticket by going to the ITS Customer Support Center page and clicking the Track My Service Tickets button. 

Please refer to the links below:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547260

https://www.servicenow.com/community/developer-forum/i-want-to-set-up-an-notification-like-around-5-...

If it is helpful, please mark it as helpful and accept the correct solution. In future, it might be helpful for someone to refer to this solution.

Thanks & Regards,

Abbas Shaik

[D-a-n_L · Accepted solution]

I'm still confused as where to post questions not tickets. I am an IT Administrator and use the Service Now ticketing system. I want to be able to  post questions to a community forum to ask other administrator on tips and tricks on how they use the system, setup dashboards, etc. Thank you.

[D-a-n_L · Accepted solution]

Here is another way to phrase my question. If I go to https://www.servicenow.com/community/ and post a question it asks for "Select Location" (see screenshot) and I am not sure what I should select to ask others IT Administrators questions about how they use the ticketing system.

[Abbas_5 · Accepted solution]

Hello @D-a-n_L,

To ask questions about ServiceNow ticketing, you can use the ServiceNow Knowledge base, which is accessible through the Now Support portal. The Knowledge base contains troubleshooting tips, known errors, and solutions to common questions. To access the Knowledge base, you can:

1. Go to the Now Support portal
2. Select Get Help
3. Select Knowledge 

You can also check the status of a ServiceNow ticket by going to the ITS Customer Support Center page and clicking the Track My Service Tickets button. 

Please refer to the links below:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547260

https://www.servicenow.com/community/developer-forum/i-want-to-set-up-an-notification-like-around-5-...

If it is helpful, please mark it as helpful and accept the correct solution. In future, it might be helpful for someone to refer to this solution.

Thanks & Regards,

Abbas Shaik

[D-a-n_L · Accepted solution]

I'm still confused as where to post questions not tickets. I am an IT Administrator and use the Service Now ticketing system. I want to be able to  post questions to a community forum to ask other administrator on tips and tricks on how they use the system, setup dashboards, etc. Thank you.

[Dr Atul G- LNG · Accepted solution]

Hi @D-a-n_L 

The community has many forums like Inc/ change/ CMDB / CSDM etc. You can post your question in relevant Forum. and if you want you get all notification you can subscribe as well.

[D-a-n_L · Accepted solution]

Here is another way to phrase my question. If I go to https://www.servicenow.com/community/ and post a question it asks for "Select Location" (see screenshot) and I am not sure what I should select to ask others IT Administrators questions about how they use the ticketing system.