This should be available in the out-of-the-box (OOTB) SOW. If it’s not, try repairing the SOW plugin. Also, try this: open an incident in native view, change the view to SOW, then go to the form layout and add the activity.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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