Hi, Could anyone please help me on below question. I have one RITM. Because of the flow issue after manager approval the RITM got cancelled. Now the flow has been fixed. Is there any chance to reopen the RITM and need to trigger manager, group approv...
can you please make sure there are no active/open tasks (not in the strict record-type sense, but incidents, approvals, requests, changes, ...) assigned to deactivated user accounts?1. If there are still active tickets/records assigned to these users...
Hello Folks, Could you please me help in making the Rejection comments mandatory when an approver Rejecting the change from the List context menu as below image.
Hello Folks, I am trying to create Change requests from the Script - Background. But am unable to create Emergency type change using the below script. Could you please correct me what am missing? var chg = new GlideRecord('change_request');chg.initia...
Hi, I'm facing an issue when the incident is created and assigned to someone then assigned to mail is triggered twice....I have checked the message id of the mails they have different message id, so it is duplicate email with same content. And if I r...
Hi All,I have a requirement where i need to limit group members to view the tickets which are assigned to them but not the other tickets and also only the manager should be able to view all the tickets assigned to the group. how to do this if anyone ...
Trying Non-Admin user getting the following error: You are either not authorized or the cart item is invalidhttps://docs.servicenow.com/en-US/bundle/tokyo-it-service-management/page/product/change-management/task/manage-standard-change-template.html...
Can some one help me how to achieve this? We need to send email to assigned to of the incident record everyday until it is closed . the email content conatins the incidents number and some text. I created a Report and scheduled it and then used this...
In order to allow more efficient investigations of incidents raised by colleagues, a new mandatory field should be added to incident form. The field created should be a standard date and time field with a "Now" button to enter a current date and time...
Dears, I have modified the incident table and added a field "Responded To" and created a business rule in the same table if an additional comment is added to turn the Responded To option to True. Based on that, I have added an SLA Stop Condition succ...
Hello All, I have created an inbound action to create an Incident and update the incident ticket. Is there any way I can update the existing incident if you find the ticket with the same short description? When I send an email to Sericenow it's crea...
Hi, I want to notify users when planned start date time field value change it should send notification at that time for change request. Can you please tell code that how we can achieve it for change request request. Regards, Nivedita
Hi, I have a requirement to populate the assignment group based on the service selected.if there is no value in assignment group field, populate the assignement group with the support group of service.If there is already a value in assignement group ...
Hi, I'm trying to configure Archive Record action from "actions on selected rows" so that only users with itil_admin -role could see this. I have created an UI action with following condition, this Ui action overrides the OOB Archive Record Ui action...
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