Hi,We have a requirement to automate incident creation at SNow end by querying oracle database [error table]The fields defined in oracle error table are source, status, project. We need to create 1 incident record for common "source" values.
Please help business rule script as mentioned below requirement Occasionally, incident tickets are created without an assignment group. According to the process, this should not happen, but we cannot always identify and solve the root cause for this....
Hi experts,I have configured activity formatter in dev and moved to QA.It is working fine in dev but on QA activities is not capturing most of the filed changes. Please guide me how to fix this Please find Dev and QA screenshots below.
Hi Everyone,I have a new hire workflow that I’m having trouble understanding how to configure the approval task short descriptions to display a unique short description. I’m not the best with scripts and workflows and would appreciate any insight you...
Hi Folks,I have a catalog item where there are 10 checkboxes under one label, So i need a catalog client script where user should be able to submit the catalog only if he enables one checkbox minimum.Any leads on that?
I have date/time field and I want to select the future date/time with today's date but with a future time.Basically, I want to write a script to have only future dates and also we can have today's date but with future time if date is the past date an...
Hello connections,Currently I am working on inbound integration, which means a third party application will create incidents in ServiceNow. For this I need to create some inbound APIs for creation and updating of incidents in ServiceNow and then shar...
Hi All,Service Offering is dependent field on service. So when I select --none-- as service then all service offering should be visible in dropdown.How can we achieve this.Thanks in advance for response.
Hi All, I have field A (currency type). While creating a record I give some value it has to copy on field B(current field).After insertcurrent.b = current.A;current.update();is there any option without using current.update(); Regards, Rushi
Morning all I have a question around day to dap operations of the Walk Up experience. I want to know how agents can quickly set the status of the walk up location to "Away", so people can join the queue. I have enabled the checkbox "Enable Away Stat...
Hi All, I need to send the survey link via email notification. But i am using the event fired condition in email notification. Please find the attached pictures for better understanding. please give any advice. 1. when incident is closed the Trigger ...
Hi All, I'm using flow designer to create a change task on the given change record.Here I'm not able to set a short description(hardcoded) for the change task; it is automatically fetching from the parent. Can anyone make a recommendation for me?Than...
Is there a built-in way to apply an incident form template to multiple incidents at once? Something like selecting multiple incidents from list view and then applying the template to those incidents like the option at the bottom that lets you delete,...
Do we have any functionality in Service Now to link kedb's with incidents. Appreciate if someone can share a detailed process around this.
It is possible to know the records of an incident table when an assignment group is escalated to one queue to another queue and who is the previous owner and current owner in a particular time period is there any scripting?
