Resolved! Filters are not working
I was unable to apply filter condition in Nxt Exp, even after selecting some filter, filter is not getting applied and also reports are not getting refreshed accordingly..
Forum Posts
Duplicate Incident numbers on SLA Report
When running an Incident SLA report, the report comes back with duplicate incident numbers when there is a breach with more than one assignment group. We would like a report that is not contigent on the assignment group and the report will produce on...
how to add watch list widget as a tab under standard ticket tab as like activity tab on portal
I have added a watch list widget on portal. I have placed it on right side of the page. But it should be placed under standard ticket tab widget as a tab. As like activity tab this widget also as tab it should be avaialable. I have mentioned the pict...
Auto generate number in catalog item
Hi,I have a catalog form and It has a field called Item number and I want to auto-generate that number with an increment of a default value like Same as Incident.Please help me.
Hi,I have a requirement to make closecode and close notes to be mandatory when state is canceled
1.I have a data policy on incident table to make close code and notes mandatory when state is resolved or closed.2.I have 2 ui policies with same order 100 i.when state is closed or cancelled then make close code and notes read only.ii.when state is ...
How to send last updated work notes by API ?
Hi, It's little bit complicated, especially for me, cause I want to sent last updated work notes to other system using API, and I have something like that in the Business Rule: var worknotes = current.work_notes.getJournalEntry(1); var onlyNotes ...
how to send a notification when incident state is cancelled and attached RITM to incident
Hi can anyone help me with the scenario for the email notification to be created when incident state is cancelled and attached the ritm to the incident i want a email to the caller of the incident caller. subject: Your incident has been ********* wit...
removing extends after table is created
Hello Experts,I have created a table which is getting extended from cmdb_ci table. The table is created. Now the business user is telling me that the table shouldn't be extended from cmdb_ci. is there a way to remove the extends from the table after ...
Report to fetch all the Incidents opened by a Group
I would like to create a report on Incident table where the filter condition will be - 'Opened by' is 'ABC Group Name'. which means Opened by will be a group name not a individual user.
Resolved! when assignment group is not empty assign to should be first member of assignment group
Hi ServiceNow folks, I need some help on following query, Can you please help me on it. Query : when assignment group is not empty assign to should be first member of assignment group on incident record. ThanksMani Polisetty
Resolved! How to replace a hardcoded sys_id with system property in condition Business Rule
Hi All,I wanted to know, how to replace a hardcoded sys_id with system property in condition Business RuleI am trying to replace the sys id with system property in condition but unable to achieve it.Please help.
Resolved! How to Test for modules visibility/availability in Incident Application using ATF
Hi All,I am new to ATFC, can you please some one guide me how to do sample use case like visibility of modules(create, new, open,etc) when we click on Incident application using ATF. One more use case like : Choose the correct combination of impact a...
Need to stop business rule while flow designer executes
Hi all,am having flow which makes user active false but there is business rule for some condition it’s making user active true, is there any way I can way that I can stop the business rule while my flow designer executes instead making business rule ...
Manual Approval Activity in Flow Designer
When using the flow designer, I have encountered a specific requirement that I am hoping the community can assist me with. I am looking for an activity within flow designer that has the same functionality as the manual approval feature available in w...
Dependent survey questions
Hi there,I have a survey about our Incident proces. In this survey i'm questioning our endusers about how they have experienced their contact with us through phone, mail, self-service, etc. (Incident- field "Channel", formerly known as "Contact Type"...