In our instance we are trying to track incident sources, without compromising the contact type data. According to the ServiceNow documentation, contact type is the manner of which the user contacted for help (phone, email, chat...). On top of that we...
Is there a way to sort the individual stacks or categories in a bar chart to go from lowest to highest count? For example, I would like this bar chart to go from the group designated as the lowest offender to the highest offender.
I am adding a certain user list to cc using mailscript and i am getting values in logs but how can we verify that it is including all the required users in CC field ? as email logs are giving only 'to' list of that notification in recipients
I am new to ServiceNow. I have created a field u_inc_reason on the incident form, and also created a field u_prb_reason on the problem form. I want the value from the incident (u_inc_reason) to be copied to the problem record when the create proble u...
Hi, A problem record is creating automatically, when we click on promote to major incident button on incident. Any idea how it is creating? is this a OOB functionality? Thanks.
Hello Everyone,I need to get the incidents which are created from past 3 days using script. can anyone help me in achieving this.
Hi All,We need to create Incident when an external user means if the user is not exists in servicenow system and they send an email, incident should create. could you please help on this.Thanks!
Hello Experts,I need to track assignment group changes for incidents. I can see OOTB metric definition is already available but it is not creating any instance when I change the assignment group. Could you please if I'm missing something here?Thanks,...
Hi All,I want to display the assignment group in which the incident is breached. We are trying using data base view between metric instance table and task table. I am trying to write a logic in where clause like start time of incident sla is less tha...
Hi Developers, I'm trying to learn Portal from scratch as I have 0 knowledge about it.Please guide me on how I can add Impersonator option under Profile on portal page in very simple & understandable way.Also request you to please try to explain what...
We have a DL (ecatalog@company.com). We need to track all the emails that are being sent to DL and need to create incident in servicenow. Is it possible? Please let me know. ThanksUday
How to create change maintenance window which repeats every 2nd and 3rd week of each month (only for Tuesday and Friday)? We dont have script option in maintenance schedules. Can someone please help me to configure this using schedules and child sche...
Hi,Please guide me how to call a script include from Assignment scriptI have created an assignment rule and added a script to call script include example: var a = new SetAssignmentGroup().populateAssignmentGroup(); script include :created a script in...
I need to create maintenance window Tuesday and Friday of every month 2nd and 3rd week. Can you please guide me how to achieve this? @Ankur Bawiskar ThanksUday
