Hello team,I am trying to get the date and time when an incident was last updated by a user. When I use the updated field it does not match the last entry in the activities log also the updated by shows system and not the last user that updated the r...
Hi All, Can anyone assist me to run the below code When user click on UI action then pop up box should appear on agent workspace and the comments which we have added under pop up the same should be added in custom field(u_level_1_escalation). I have ...
Dear Developers, I need a Business Rule or Script include which will downgrade the Severity/Priority levels after 30 days from the date of creation of the ticket, and also which will do convert the type of ticket from Incident to Request after 60 day...
How can I have this box pop up, if a knowledge article is rated low or marked as unhelpful when a knowledge article is viewed from the backend. The portal shows this (as shown below), but when rated from the back end it does not ask for feedback. Or ...
I have a requirement to remove mandatory condition Assigned to while changing assignment group when the state is InProgess. I have created UI Policy as per the requirement, when the state is InProgress/changing the state to InProgress from New state:...
I need to attach the SharePoint link to the attachment just like we attach other files such as images, txt, pfds, etc.Is that possible to attach the URL's to the attachment to the form?
Hi Team, I have UI Action in Incident Form. When I click on that it is converting to request. once I submitted that request, I need to populate a message saying Your Incident is converted to Request : REQxxxxxxx How Can I achieve this
Hi,We have a requirement to automate incident creation at SNow end by querying oracle database [error table]The fields defined in oracle error table are source, status, project. We need to create 1 incident record for common "source" values.
Please help business rule script as mentioned below requirement Occasionally, incident tickets are created without an assignment group. According to the process, this should not happen, but we cannot always identify and solve the root cause for this....
Hi experts,I have configured activity formatter in dev and moved to QA.It is working fine in dev but on QA activities is not capturing most of the filed changes. Please guide me how to fix this Please find Dev and QA screenshots below.
Hi Everyone,I have a new hire workflow that I’m having trouble understanding how to configure the approval task short descriptions to display a unique short description. I’m not the best with scripts and workflows and would appreciate any insight you...
Hi Folks,I have a catalog item where there are 10 checkboxes under one label, So i need a catalog client script where user should be able to submit the catalog only if he enables one checkbox minimum.Any leads on that?
I have date/time field and I want to select the future date/time with today's date but with a future time.Basically, I want to write a script to have only future dates and also we can have today's date but with future time if date is the past date an...
Hello connections,Currently I am working on inbound integration, which means a third party application will create incidents in ServiceNow. For this I need to create some inbound APIs for creation and updating of incidents in ServiceNow and then shar...
Hi All, I have field A (currency type). While creating a record I give some value it has to copy on field B(current field).After insertcurrent.b = current.A;current.update();is there any option without using current.update(); Regards, Rushi
