Service Portal reference qualifier Autocomplete by "contains" not "start with"

[Tal5]

Hey experts, 

I would like to get assistance with a issue I am facing. 

The system allows a search in reference field using the "start with" method, I would like the search method to be according to "contains" (the same as adding * in the search field)

These are the actions I did:
1. Ensure that the system property "glide.ui.ref_ac.startswith" is set to false.

2. Confirm that the reference field has similar dictionary attributes as the following:

ref_ac_columns_search=true, ref_ac_order_by=column_name, ref_ac_columns=column_name1, column_name2, ref_auto_completer=AJAXTableCompleter

3. Create the following user preference:

Name: table_name_being_referenced.autocomplete.contains (i.e. sys_user.autocomplete.contains)

System: checked

User: leave this blank

Type: true | false

Value: true

4. After the user preference has been created log out and back into the instance for it to take effect

unfortunately not working
Has anyone encountered a similar problem and can help?

Thanks in advance

[Vishwa Pandya19]

Hello,

Looks like all the steps you have used are correct and it should work.
Did you try to clear cache (cache.do) and test it?

If my answer helps you in any way please mark it as correct or helpful.

[Tal5 · Accepted solution]

Hi, thank you very much for the reply.
I identified the issue,

at the user preference the record was listed on service and not on service_offering.