ServiceNow paging

[satya56]

Hi all,

Needed paging enabled for p1, p2 type incidents.

When p1 or p2 is created and assigned to Database team and assigned is empty then trigger the call to Database team.

please let me know if anyone implemented or any insight.

Thank you in advance.

Thanks,

Satya

[Bhuvan]

@satya56 

You need to integrate ServiceNow with Twilio or any other third-party system that supports SMS and Voice Call notifications. This can be automated via Notify and you have out of box plugins for Twilio that is capable of Paging and can be configured from Flow Designer

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/notify2/task/t_Config...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@satya56 

Did you get a chance to review this as I believe the information provided should answer your question

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan