ServiceNow Tech told me to use side_door.do, not working

[jaubert]

I was working with SN support with on a SSO issue.  We resolved it in my DEV environment but now I cannot login with my admin account.  He mentioned to use side_door.do but that isn't working it reroutes me to a page that says session_timeout.do.  Are there any other options that I could try to log in via my admin account?  I cannot reset the password for my accounts because we have outbound emails disabled. 😞 

[AnveshKumar M]

Hi @jaubert 

You can try using /login.do to login to your instance even after you enabled SSO. If this didn't worked, I recommend using SSO Recovery account to login using /login.do

Please mark my answer helpful and accept as solution if it helped 👍✔️

[AnveshKumar M]

@jaubert Success of Login using local credentials from /login.do is dependent on Auth Policy Contexts. And from my personal experience side_door.do never worked (at least for me) after Sandiego.

[Luxo Nadappan]

Hi, 

I would advise you try via private window by logging via instance/login.do. 

otherwise please reach out ServiceNow support .

Regards,

Luxo