When a user opens an incident they get an email notification sent to confirm ticket has been opened. However when the user replies a new Incident is created and the reply is not added to the existing incident. This is a new issue that has begun happ...
I want to delete table interaction_m2m_skill it is an auto generated table am not able to see option for delete , i dont know origin of table or in which plugin the table is included
We have some support teams that utilize a team pager and need the dial-in number and pager code to be available on the on-call schedule. Our system requires dialing a single ten digit number followed by entering a 5 digit pager code.Example: Suppor...
Hi Team, Can you please suggest what are the exact function we have to use instead of gs.sleep(delayInSeconds * 1000);. when using gs.sleep it was impacted the system performance.I have tried with this script also, but no use.var startTime = new Date...
Hi Experts,We have a requirement, it is to Display all the assets assigned to Affected user in a catalog item. Affected user is a reference variable pointing to (sys_user table).If user has one asset it should display as below image (1)If the affecte...
I have a record producer that has the variable Category: And Subcategory:But when I go to the record producer, some subcategories are missing.When I go to the Incident form and change the Category, all subcategories are missing. They are present in t...
After selecting Closure Code there's one more field Closure Issue type | u_issue_type_by_category (reference field)after selecting particular option , we need to trigger a particular Catalog service request
I have a user that was complaining about this. But they are clicking on their Core UI dashboard, go to a Incident task list, and that list is empty. But out of habit, they clicked where an incident task should have been. And there is a phantom link t...
Hi Team,i need to create a report For Eg- if ticket is re-opened on today how can i add in the report this ticket is resolved by some other person not that person to whom it is assigned today. How can i achieve that? if i add resolved by it shows the...
Hi,I select a field in activity filter and I dont want any user to uncheck it from the filter every user should have that field in activity filter. Can someone suggest how can I achieve this?
We are setting up the incident process out-of-the-box but it's unclear how ServiceNow wants to handle non-incidents, like questions and spam. There is a Category in Incident table called "Inquiry / Help". Should questions be incidents records with th...
Hi Team, Please help me to find a solution. There is a field name call mitigated and it should be made mandatory when the state is changed to inprogress. I have written an onload script for this. Now when the assignment group is changed in inprogress...
Can we create a report on the incident and the time spent in each state? I have made a report that only shows the average business duration. But I want to see each state's duration in a stack bar.
Hi everyone,I've created an agent in Copilot Studio and I'm using the ServiceNow Tickets Connector to fetch data from the Incident table in ServiceNow. However, when I deploy this agent to another system, it asks for connection credentials again.Is t...
Hi everyone,I'm encountering an issue while trying to access the "Additional Comments" field from the ServiceNow Incident table. This field is a Journal Input type in ServiceNow.Here's the setup:I created an agent in Copilot Studio.I'm using the "Ser...
