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cascade variable

If enable cascade variable which option will reflect to the catalog item that is form level option or item level optionFor Example,  if i select black colour in form level but i changed my mind after submission of form so i selected green colour in i...

ServiceNow

I need a icon like knowledge in incident table means automated Suggestion for PR based on short description.

Resolved! Filter Reference Field based on Assignment Group

Good morning, I added a reference field to our incident form, that references the TAGs table (label), it's configured as a drop down with --None-- option so users can "Tag" the expected cause of an incident while closing the case.I want to show speci...

CurtisLewis_0-1671485003832.png

Incident

Update the state of all active incidents where the priority is 1, and the "Caller" is part of the "IT" department. The update should set the state to "In Progress" but must avoid any performance issues or database locking problems in a system with a ...

Download report pdf button in SOW Report

Hi Team, I have a button named Download report PDF on PIR report in native view. i want same button to be available on Service operational workspace PIR Report . how can we add Download report PDF in SOW. Button Screenshot attached from Native view

kun1 by Tera Expert
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Details of Users using Guided Tours

We have implemented the guided tour for Incident management.Is there any way to get the list of users which used Guided tour and also when the guided tour was being used by users so as to generate the report for the same.