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Critical incident submission

 I wanted to show a dialogue box similar to this that shows when user attempts to submit an incident with critical priority, with ok and cancel buttons on it when click on ok it will continue submitting the form and cancel will return back on form. I...

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Snow214 by Tera Contributor
  • 433 Views
  • 3 replies
  • 0 helpfuls

need to conver sc_req_item into incident

Hi we are having this repeat problem in our organisation that a few times in a day people are misusing Catalog Item (Request Something) form and raising requests when they need to report an incident in reality so our service desk is spending a lot of...

snowDevDevs by Tera Contributor
  • 332 Views
  • 3 replies
  • 0 helpfuls

Duplicate Dashboard

Hi Team, i am trying to duplicate the dashboard, when doing changes in the duplicate dashboard changes reflecting in the main dashboard, how to resolve this issue. So, that there won't be any impact on the main dashboard because assignment group is d...

Garvit1 by Tera Contributor
  • 493 Views
  • 2 replies
  • 0 helpfuls

Parent incident and child incidents

When an incident is escalated to a major incident and has related multiple child incidents, the parent incident ticket becomes very slow and laggy, resulting in significant delays when updating the ticket. Any suggestion on how to improve this via an...

vivianlowra by Tera Contributor
  • 625 Views
  • 2 replies
  • 0 helpfuls

Business rule if condition is only working for me

Hi,I have created a business rule and the if condition which was highlighted below no other users is entering to the if even the condition is satisfying but when am trying with my profile it is working fine. Can anyone please let me know what's the i...

Community Alums by Community Alums  
  • 339 Views
  • 4 replies
  • 0 helpfuls

notifications fields is not mapping the info

here i want to send the notification for sending PO here is the notification :  â€ƒbut its only mapping the some fields on the email notification : i have this notification on " x_jade_procurement_it_purchase_requisition " table.  please help !!

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tGhadage by Tera Contributor
  • 207 Views
  • 1 replies
  • 0 helpfuls

Resolved! Modifying the filter on the "Add" AffectedCI ui action

Hello - I am attempting to filter the popup that appears on the "add" ui action on the AffectedCI Related List at the bottom of incidents. The filter I want is it to only show CIs that are active. No CIs that are in the "gone" state.  I've been tryin...

Jalen by Tera Contributor
  • 968 Views
  • 4 replies
  • 1 helpfuls