Resolved! Best way to store update sets
We are cloning prod back to dev soon and I have an update set in dev that isnt ready to be promoted. What is the best way to store this update set until after the clone and re apply it?
Forum Posts
Inbound email action - update ticket
Hi, I have a SLA email being sent out to users for a specific custom table record. The target is the Task SLA. I want to know if its possible to update the record which is off a different table by adding an inbound action for this SLA email? In case ...
Resolved! My Team Work
I have two questions:1) In "My Team Work," when I search for "Closed Completed," three different states appear: Close, Closed Completed, and On Hold. Can someone explain why this happens?2) In "My Team Work," when searching for "On Hold," it still ap...
Update "Outage" Related List in Major Incident Workbench
Hello Team, I need assistance with updating the Major Incident Workbench in ServiceNow. Currently, the "Outage" related list is referencing the task_outage table.I would like to change this so that it references the cmdb_ci_outage table instead. Can ...
How to convert template data into inbound action for creation incident
I will get above template from user in emailwhat script we will use for converting this data into incident
Unable to attach specific knowledge article on incident.
Unable to attach specific knowledge article on incident. When we are trying to search knowledge article in "Related Search Result" field on incident getting an error "No matching results found for ..." even though knowledge article is Active & publis...
RITM UI action seems to send out a rejection email
I have a ui action for RITMs that converts to them to incidents and for some reason seems to kick out a rejection email. I have no idea why a rejection email would fire. We have no approvals in this workflow for this catalog item. If anyone can help ...
How to fetch the attachment file(.doc/.pdf) content in a string . (Not in base64 format)
Assume that a word file has attached with a Incident. I need to get those content has written in this attachment in a actual string not in base64encod version.
How to store on call member details from the On call calendar on incident form
Hello All, I have a requirement of getting the On call details of a particular shift for a group and display it on incident form.I was able to get the on call members for the group but I am facing some challenges while getting the oncall member for t...
UI Policy is not working for Category field(dropdown/choice type) field
I'm currently working on a UI Policy that should trigger an alert message when the category changes from one value to another. However, it's not functioning as intended. I've attached a screenshot for your reference. It seems to work when I switch a ...
Resolved! List of Major Incidents with Post Incident Reports not published
For major incidents (MI), you can publish a post incident report (PIR). I'm looking at a way to get a list of all MI that that have the PIR yet to be published. I haven't found any flag or anything that tells me that the MI is still to publish the PI...
Incident field displays "-" after clicking on UI action in SOW before populating the actual value
Hi All, We have a UI Action that pauses the incident record and sets the value of Pending Reason field to '30'. In the backend it works as expected. However, in the Service Operations Workspace, when pausing the ticket, the Pending Reason is blank (d...
Watermarks/ unable to create new incident as it's keep hitting existing ref number from email
So I have one business rule set up to different watermark: (function executeRule(current, previous /*null when async*/ ) { var bodyhastext = current.body; bodyhastext = bodyhastext.replace(/Ref:MSG/g, ''); gs.info("watermark is "+b...
Asterisk is not visible Near a field Even if it was Set to be Mandatory Field !
Asterisk is not visible Near a field Even if it was Set to be Mandatory Field !We try to configure the type of a field to be mandatory but with asterisk sign was missing after is it was changed from optional field to mandatoryIs this common system be...
What is the co-relation between Incident, Problem, Change and Release Management Lifecycle?
Hey Community!Can somebody explain me about the col-relationship between Incident management , Problem management, Change management and Release management lifecycle.
