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Servicenow Tips and tricks

he ServiceNow interface is straight-forward and somewhat intuitive to use; after a few days of navigating around you know enough to get things done, and that's where most people stay at least for a while. Over time you pickup tricks and shortcuts, ty...

ShreyasG by Tera Contributor
  • 2426 Views
  • 2 replies
  • 6 helpfuls

Reference field Not populating when selecting

Hi All,We have a reference field on our incident form to select a parent incident.   When we select the magnifying glass it brings back a list of records as expected, however if you select a number it does not populate it in the field but when I clic...

spullavarth by Tera Contributor
  • 1817 Views
  • 10 replies
  • 0 helpfuls

Due dates in Incident tickets

Is there a way to add due date to incident tickets placed on HOLD ? This will allow us to run reports based on due dates and prevent further aging tickets placed on HOLD.

Xi8732 by Tera Contributor
  • 550 Views
  • 1 replies
  • 0 helpfuls

New requirement on State field

On Incident form, state field should contain its successive value only. eg. If Incident has "In Progress" State than only "On Hold" will be visible.    If "On Hold" than "Resolve"  should be visible. At last when Incident is in "Resolved" state all v...

change the content in word(.docx) file

I am doing an integration with MS word by clicking on UI action it is opening my template which i have stored in sys_attachment table to MS word online editor on my SharePoint . now i want to auto populate some data like caller and short description ...

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