he ServiceNow interface is straight-forward and somewhat intuitive to use; after a few days of navigating around you know enough to get things done, and that's where most people stay at least for a while. Over time you pickup tricks and shortcuts, ty...
Hi All,We have a reference field on our incident form to select a parent incident. When we select the magnifying glass it brings back a list of records as expected, however if you select a number it does not populate it in the field but when I clic...
Is there a way to add due date to incident tickets placed on HOLD ? This will allow us to run reports based on due dates and prevent further aging tickets placed on HOLD.
Hi , I have a requirement on Major Incident communication plans - recipient list.When Major incident belongs to a region(based on caller - orgid subscope) i want only few groups(Specific groups mentioned) to be able to view/select in recipient list.
Hi Team,We have a on change client script and script include to fetch the value from table and do validation,but the issue is even if the value is incorrect the form is getting submitted,which should not be the case. Below is script include and clien...
how to do currently ,when the incident is closed ,all fields become read only.now we need to make this field editable if the user has role knowledge_manager.
Hi, We have a staging table in our instance for the Integration. When we sends a POST request from REST API explore or POSTMAN, it creates a new record in staging table and creates incident accordingly. But when we send a PUT request from REST API ex...
Morning! I am trying to make additonal comments required when an incident is cancelled, however i am experiancing some strange behaviour. Client script OnChange UI type = ALLField = State function onChange(control, oldValue, newValue, isLoading, isT...
How exactly 'Impacted Services/CIs' related list works on Incident form based on affected CI??Official docs link - https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/incident-management/task/refresh-impacted-cis.html I u...
On Incident form, state field should contain its successive value only. eg. If Incident has "In Progress" State than only "On Hold" will be visible. If "On Hold" than "Resolve" should be visible. At last when Incident is in "Resolved" state all v...
Hi, We are working on a use case to send Major Incident comms to a specific channel in Slack. We have created a Communication Task with channel as Slack however, we are struggling to understand how to choose the channel for sending the comms. If anyb...
AddError Message is showing twice in the workspace how to resolve this issue??
i want to restrict the particular user or groups to attachment in incident table
I am doing an integration with MS word by clicking on UI action it is opening my template which i have stored in sys_attachment table to MS word online editor on my SharePoint . now i want to auto populate some data like caller and short description ...
