servicenow version is "glide-zurich-07-01-2025__patch10-hotfix3-07-01-2026". Problem with Reports

madhavilath
Tera Contributor

3 weeks ago

servicenow version is "glide-zurich-07-01-2025__patch10-hotfix3-07-01-2026". Problem with Reports. 

Created a report to find average time taken to resolve incident. 

Table: Incident_sla
Group by : Priority
Trend by: Resolved
Aggregation: Average on business elapsed time

Report shows June data but not July. Seems aggregation is not working properly.

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Dr Atul G- LNG
Tera Patron

3 weeks ago

Hi @madhavilath 

Can you share a screenshot as well?

Also, please try breaking down the trend by week and check whether you are able to see the July weeks as well.

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
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