Sla bar colours need to be updated based on the conditions
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03-29-2024 01:13 AM
Hi Folks ,
I have a requirement where we need to update the colour codes of the SLA Bar like this .
1.
Opened Date/Time - 50% of
SLA duration ---- SLA Bar needs to be Green
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2.
50% of SLA duration - 75% of
SLA duration --------------------------SLA Bar Needs to be Yellow
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3.
75% of SLA duration - SLA End
- Commit Date/Time -------------------------SLA Bar Needs to be Orange
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4. Post Commit Date/Time ---------------------------SLA Bar Needs to be Red.
Please kindly check and update the solution for the same ASAP
1 REPLY 1
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03-29-2024 06:18 AM
OOTB , it is available on elasped time
You can check the field style and update for your requirement.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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