SLA Configuration

[karthik65]

Hi All,

I need a clarification on the SLA Schedule below.

P4 -> 10 Business Days means

8*5 Schedule -> 3 Days 18 Hours or 10 days

16*5 schedule -> 6 Days 16 Hours or 10 Days

24*7 Schedule -> 10 days

Please let me knew this to configure in Servicenow instance schedule

[SanjivMeher]

Below link should help you understand. If the working hours in your company is 8*5, use 8*5 which will be 9 hours per day *10 Business Days = 90 hours = 3 days 18 hours

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-level-man...

[karthik65]

Thanks @SanjivMeher 
I have configured it the Same Way. Thanks for the Time Distribution one.

[SanjivMeher]

Glad it helped. Could you please mark my response as correct to close the thread?