SLA Definition respective Assignment Groups based on incident.

[DINESH KUMAR16]

Hi Experts, 

There is a incident ticket assignment group is ServiceDesk than my SLA Definition assignment group is also ServiceDesk. Now I change my assignment group to network now my all SLA definition assignment group also changing to network group. This is Incorrect, When I change the assignment group of the incident ticket to network I want only network assignment group for respective SLA definition. 

Note : I want to dynamically change the respective task sla assignment groups. Example i took network and service desk assignment groups.

[Dr Atul G- LNG]

Hi @DINESH KUMAR16 

If I understand correctly, you need to run the SLA in this case as an OLA, where the assignment group can change.

Yes, you can do that. The best approach is to create a new SLA definition and set the condition based on the assignment group change.

For example, configure the condition so that the SLA starts when the assignment group changes to the required group.