SLA Definitions working Fine in DEV but not working in Test Enviroment

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VijayKummamuru
Tera Expert

‎03-17-2025 07:34 AM

Hi ,

 

I have configured  SLA definition with schedule 8-5 weekdays excluding UK Holidays. I checked schedule, all conditions but unable to find root cause of the issue why SLA defintions are showing wrong in Test environment can anyone guide me in trouble shooting

 

 

@itsm @Incident 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-17-2025 07:56 AM

Hi @VijayKummamuru 

 

Look like the changes did not get captured in the update set, try again to capture and move else try with XML import export.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Ankur Bawiskar
Tera Patron
Tera Patron

‎03-17-2025 07:36 AM

@VijayKummamuru 

Did you make sure SLA definitions, schedule etc got captured correctly in update set and moved?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-17-2025 07:56 AM

Hi @VijayKummamuru 

 

Look like the changes did not get captured in the update set, try again to capture and move else try with XML import export.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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