Incident Backlog
I need to create a single score report that show the backlog of incidents. What are the correct filters to apply to show the true backlog.
Forum Posts
How to add time to duration field(alredy filled with some value). business Rule
How to add time to duration field(alredy filled with some value). business Rulewe wrote a before update business rule. this runs when the end date is changesstart time - date/time field;end time - date/time field;we take the difference of start time ...
Resolved! GlideAjax call to server side.
Hi, GlideAjax call to server side. When we use client script to call server script then we use line 1 ga.getXML(callBackFunction); line 2 function callBackFunction(response) { line 3 var answer = response.resonseXML.documentElement.getAttribute(answ...
Resolved! How to update the state of a incident record while saving the form via BR
I want to update my incident state to in progress, if the incident contact type is phone and state to new if it is coming via email. I want to achieve this via Business rule. I tried with before, but not working. Can someone help with code
Resolved! How to populate previous assignment group in notification
Hi Team, How to populate previous assignment group in notification. Whenever ticket is assigning incident to service desk group from any other group we need to send notification. and need populate previous assignment group in notification. and we nee...
How to exclude weekends from date field
Hi All,I need to exclude weekends in an onchange client script. Having a schedule on business days as well.Please help me how to achieve it
Resolved! Job for Archiving Rules
Hi I need to set up an Archiving for all incidents created before a certain day. I set up an Archive Rule with that condition, and after clicking on the Run Archive Now option it starts archiving the incidents, but in blocks of 10,000 incidents and t...
Resolved! How much does Twilio subscription costs?
Hello All, We have a requirement to send out the call if P1 incident is created. In order to achieve this, we need to integrate with Twilio. I want to know how much it costs? Thanks.
Resolved! Sla issue with cancel condition
The issue is the following: An SLA is not created when a ticket is created.I read a lot of articles with the posibilities for an SLA not getting created.I checked the conditions are not colliding or making sense. The only way I was able to make it wo...
Create new incident, channel value should be same always.
Hi everyone,While creating new incident from navigation menu, Incident page form will load.While loading each time, channel value should be always Email .Just i need to know by creating new incident from navigation menu from where the page loadsHow d...
How to create notification for SLA breach 80% on incident
I need to configure Notification for SLA breach 80% on incident table. updated Default SLA workflow PFA , but it is not triggered for Incidents. Can anyone suggest a way.Thanks in Advance.
Variable script to fetch data in a field using flow designer
Hello, I tried to fetch the variable data in a record in one table using flow designer. But whenever I tried with below code it is not fetching data. Requested = fd_data._1__get_catalog_variables.requested_for; Description = fd_data._1__get_catalog_v...
Add a duration type field value with Date/Time type field value in script
I have one Date/Time field for which i need add a timeout(duration type) value to get a Date/TIme to perform certain actions . I have tried few scripts from community but no luck,. Please help me know how to achieve this .
Resolved! how to add a ui action button in pop up message in purchase order form
hi can anyone help me with the requirment for in the purchase order form there is a ui action button called as cancel, i want to display an alert pop up after user clicks on cancel and ui action in the message stating as do you want to cancel it? co...
how to display a ui action button when clicking on other ui action button
hi can anyone help me with the scenario for there are two ui action buttons in purcgase order form one is cancel and other is comform, i want to display comform button only when cancel is clicked.
