I want to know what is the best practice in regards to ITIL when it comes to the status of the parent incident once the child incident is resolved. Does the parent stay in progress or does it resolve automatically? if all the child incidents are reso...
Hi All, Can anyone please explain what is the use of this Action Taken journal field on Major Incident management. I have already figured out the Docs for Utah but unable to figure out the use case and understand what is the use case of this journal ...
Do we have a list of definitions for change and request closure codes? And, is there a limit on the number of closure codes you could have? Please provide any insights we may have of good definitions for close codes and what other close codes custome...
Hi Team, Good Morning!Hope you are doing well.I am exploring Servicenow AI capabilities and wondering if someone could assist me with an issue where I am not able to configure 'classification definition' in my PDI and it is getting failed everytime w...
HiI have a response SLA definition that is added when an Incident is in NEW state and is closed when not in New state. The problem is that if you create the incident with an "Assigned to" person it is going straight to In Progress. When this happen...
Hi While creating Incident, I need State and Assigned to fields become read-only, after incident creation those two fields become editable, please help me how to achieve this? Thanks,Shiva
Hi All I have a requirement to send a notification on the start date for a request and then if there has been no update on the requested item or task after 7 days then it sends a reminder. Can anyone please advise Thanks
Experts,Could you please guide me how can I achieve below requirement. Problem ticket should not be closed when any of the related incidents are still in Open state.And the problem form submission action should be restricted showing the Info Message....
I have a requirement when SLA breached to 100% then incident should highlighted in Red color. referred this link but not helpful : - https://www.servicenow.com/community/developer-forum/how-can-we-set-incident-number-in-to-orange-color-when-sla/m-p/2...
ライセンス費用の削減を検討しているため、requesterライセンスでincident Managementでどこまでできるかを確認させていただきます。下記のパターンができるかをご確認させて頂きます。①Requester Aさんが自分自身でincident ticketを起票、更新、クローズできますか？②Requester Aさんが起票し、Requester Bさんに閲覧、更新、クローズしてもらえますか？③Requester Aさんが起票し、Fulfiller Aさんを経由し、Requester...
Hi , My requirement is to automatically update the State Field value from NEW to SCHEDULE ,when a standard change is created. There is a OOB Work flow for Standard change request .I made some changes to this workflow to achieve this scenario. Removed...
Hi I would like to create a report on incidents created weekly with attachments.I have management to find a filter on the attachments via sys_attachment.list However I would like to be able to link to the incident number. What I am looking to do is f...
If there are 10 incidents raised for 1 Configuration item, It should automatically create a major incident.
Hi All,We have enabled the property glide.ui.journal.use_html to change journel field to HTML. While doing so its having limited feature but HTML Field have more features as higlighted. is it possible to add more features.I dont want to change th...
Hi All , when i was creating problem record, i am trying to add the incident in the related list , after selected the incident it was not attached under the related list ,how to get it this?
