Hello, 1.How to use logging in Scoped application?2.When we extend a table,what are all the configurations will apply to child table and how to restrict them?3.Process for password reset application?4.How to enable automatic user creation from mail?i...
How i can copy the data from html field and paste into addition comments journal field in Incident Table i want to make html field like additional comments journal field if I write anything in html field and save form then its automatically paste int...
Hello Community, There are some duplicate incidents which are getting created as a result of Moog soft integration. Kindly help me to how we can check this issue?? Thanks!
How can we restrict the sctask and ritm of the one catalog item to all users..expect for the specific department.
Hi All I am using the Jira spoke to create and update tickets. The issue I have is that if I update the description field in ServiceNow, it is passing it through to the Description field in Jira with /n and /r if the description in servicenow is on d...
I need to send notification 15 minutes before due date, is there any possible way to create a notification which triggers 15 minutes before due date for problem tasks. Thanks,Shiva
Hi Teami have a created a catalog item, once RITM number is generated , some back team will work on RITM... however i have i have created the flow but it was not triggered to approval , will you pls suggest on these .. Regardskhasim
Hi All, I had a requirement to restrict the user changing the default filter condition in related list eg. we have a child incident related list in that we have applied a default filter condition to add only parent incident is not empty. But the user...
I would like to cancel the records(the past SLA execution records) in the Flow engine context【sys_flow_context】, which meet the below conditions, at once.------------------------------------------------------------Condition(the stage of task SLA of t...
Hi guys, i need a costum widget to display the questions on a particular survey. I cloned my surveys widget but i dont know how i can change the widget to display only the questions, in the portal. Thanks.
Hi All, We have a flow designer with a trigger condition (whenever a task(sc_task) get updated) the flow will trigger.For this trigger condition, all tasks are getting updated for below cases.1. When a comment is copied from parent i.e RITM. On the t...
Hi can anyone help me with the code for making the work notes mandatory when due date and follow up date is updated in p task form. When a user inserts a value within the "Due date' and "Follow up date" field of a PTASK, on save or update of the for...
Hello, I'm an experienced programmer but I'm new to Service Now administration/development. In the agent work space, I'm looking to understand how I can create/implement a custom application for when a specific CI is selected in an incident. For exam...
In Incident table Based on the departement i need to auto populate the field value Project ID need to be auto populated likedeparterment Project id IT 1052support 6578Sales. 987...
How does ServiceNow populate Assignment Group? Purely depends on the "Configuration Item" 's support group or any AI involve? I'm asking this because we have some custom logic to populate the assignment group, I want to ensure our logic won't impact ...
