Dears, I have modified the incident table and added a field "Responded To" and created a business rule in the same table if an additional comment is added to turn the Responded To option to True. Based on that, I have added an SLA Stop Condition succ...
Hello All, I have created an inbound action to create an Incident and update the incident ticket. Is there any way I can update the existing incident if you find the ticket with the same short description? When I send an email to Sericenow it's crea...
Hi, I have a requirement to populate the assignment group based on the service selected.if there is no value in assignment group field, populate the assignement group with the support group of service.If there is already a value in assignement group ...
Hi, How to create approval request. Can you please tell in how many ways we can create approval request and some use case for it. Regards, Nivedita
Hi, I want to close incident task when incident is closed. When anyone close incident then it should check incident task has been closed or not if it incident task has been closed then incident should closed. Can anyone please help me with this. Re...
Hello Guys, Can you help me to print below use case in gliderecord: Print Active and incative incident with get rowcount Regards,Aravind
Hi Guys, If 'Caller' is updating 'Additional comments' in Incident, Notification should trigger to 'Assigned to', not for others.and the same way, If 'Assigned to' is updating 'Additional comments' in Incident, Notification should trigger to only...
Hello All,Please help me I'm a begineer of servicenow developer. I created a "Graph of number of failures in 2022.PNG"(attached file)by quoting the "Incident" table in the "Report" section.But in attached file,Only 9 months of data are included, beca...
I created an ACL to restrict a user from seeing records that belong to some other group, however when i impersonate the user i still see the preview button and other details are not visible. I do not want to see the previw button either. I expect th...
If you look at the official ServiceNow documentation (e.g. PMA)I find that it says non-production instances.Looking at past community messages, I find one that says sub-production instance.I believe that non-production instances and sub-production in...
Hi all, i have a requirement in flow design that i have to re open an approval( not make another) with the same user/group approval has before, nothing changes just re open a existing one, and thats it.This is what i did to re open the catalog task, ...
Hello team,I am trying to get the date and time when an incident was last updated by a user. When I use the updated field it does not match the last entry in the activities log also the updated by shows system and not the last user that updated the r...
Dear Developers, I need a Business Rule or Script include which will downgrade the Severity/Priority levels after 30 days from the date of creation of the ticket, and also which will do convert the type of ticket from Incident to Request after 60 day...
How can I have this box pop up, if a knowledge article is rated low or marked as unhelpful when a knowledge article is viewed from the backend. The portal shows this (as shown below), but when rated from the back end it does not ask for feedback. Or ...
I have a requirement to remove mandatory condition Assigned to while changing assignment group when the state is InProgess. I have created UI Policy as per the requirement, when the state is InProgress/changing the state to InProgress from New state:...