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SLA Escalation

Ankita dhavale
Tera Contributor

‎11-14-2022 03:22 AM

I wanted to do escalation when SLA reaches 50% L2group should get notification and when it reaches to 75% & 100% L3 group should get notification, through flow designer .

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3 REPLIES 3

palanikumar
Giga Sage

‎11-14-2022 03:29 AM

Hi,

This can be configured in Out of box SLA Flow / Workflow. You should update the create event action to refer the L3 group.

 

Thank you,

Palani

Thank you,
Palani
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Ankita dhavale
Tera Contributor
In response to palanikumar

‎11-14-2022 03:44 AM

Ankitadhavale_0-1668426205692.png

 

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Ankita dhavale
Tera Contributor

‎11-14-2022 03:45 AM

@palanikumar please check ss.

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