SLA Escalation

[Ankita dhavale]

I wanted to do escalation when SLA reaches 50% L2group should get notification and when it reaches to 75% & 100% L3 group should get notification, through flow designer .

[palanikumar]

Hi,

This can be configured in Out of box SLA Flow / Workflow. You should update the create event action to refer the L3 group.

Thank you,

Palani

[Ankita dhavale]

[Ankita dhavale]

@palanikumar please check ss.