Solarwinds integration with ServiceNow for Incident Creation

MM25
Kilo Guru

‎02-19-2023 08:14 PM

Hi, 

We have a customer who wants to know the best approach to create an Incident in ServiceNow from SolarWinds.

Can anyone please explain ways with PROS and CONS to create an Incident in ServiceNow from SolarWinds?

Also, please share some documents so I can share them with Clients.

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Tony Chatfield1
Kilo Patron

‎02-19-2023 08:28 PM

Hi, SolarWinds have an OOB solution available via the ServiceNow store, but it is pretty basic.

ServiceNow Store

Limited as it is, this might be your best option as building an integration from scratch would take considerable effort and unless it's changed a lot in the last 12 months the SolarWinds API documentation isn't overly clear.

 

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