Special Handling based on sys_user TAGs is not working

[jaredatcitizens]

In my PDI, i have created a special handeling record for incidents created where the selected caller has a specific TAG.  When an incident is created and saved for a user matching this criteria, the special instructions do not appear.  Is this a known issue or is there an existing workaround? 

Note that the records are found based on the criteria specified... 

[jaredatcitizens]

For what it is worth, here is the response to a HI ticket on the above:  

Solution Proposed:
The functionality to show Special Handling Notes based on Tags is not possible. As the Tags filter on Special Handling Notes is referred to the label table. The label table will hold the record for every tag created on any record, which will be multiple tags with the same name. So referring to any tag record with the name will not be able to pick the value because of the records having the same tag records with different sys_id.

We ultimately just created our own string filed on sys_user, and will use the CONTAINS option in the special handling criteria.