Task Close Business Rule

Imani Collins
ServiceNow Employee

Hi All,

 

I have a customer who wants to know what exactly the the "Task Closer" business rule is used for and is it recommended to keep their configuration or revert it back to OOB?

2 ACCEPTED SOLUTIONS

Maik Skoddow
Tera Patron

Hi @Imani Collins 

I don't know which customizations your customer has done on this OOTB Business Rule, but I recommend reverting them as this BR has an impact on all task inherited tables and therefore the impacts are huge 

Maik

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Aman Kumar S
Kilo Patron

HI @Imani Collins ,

I agree with Maik's statement, this OOB BR, you should revert back to OOB.

As far as the task closer BR goes, it works with task-type table state attributes, primarily used by the Task Active State Management business rule to set the active field based on state changes.

 

View solution in original post

2 REPLIES 2

Maik Skoddow
Tera Patron

Hi @Imani Collins 

I don't know which customizations your customer has done on this OOTB Business Rule, but I recommend reverting them as this BR has an impact on all task inherited tables and therefore the impacts are huge 

Maik

Aman Kumar S
Kilo Patron

HI @Imani Collins ,

I agree with Maik's statement, this OOB BR, you should revert back to OOB.

As far as the task closer BR goes, it works with task-type table state attributes, primarily used by the Task Active State Management business rule to set the active field based on state changes.