Task Close Business Rule

Imani Collins
ServiceNow Employee
ServiceNow Employee

Hi All,

 

I have a customer who wants to know what exactly the the "Task Closer" business rule is used for and is it recommended to keep their configuration or revert it back to OOB?

2 ACCEPTED SOLUTIONS

Maik Skoddow
Tera Patron
Tera Patron

Hi @Imani Collins 

I don't know which customizations your customer has done on this OOTB Business Rule, but I recommend reverting them as this BR has an impact on all task inherited tables and therefore the impacts are huge 

Maik

View solution in original post

Aman Kumar S
Kilo Patron

HI @Imani Collins ,

I agree with Maik's statement, this OOB BR, you should revert back to OOB.

As far as the task closer BR goes, it works with task-type table state attributes, primarily used by the Task Active State Management business rule to set the active field based on state changes.

 

Best Regards
Aman Kumar

View solution in original post

2 REPLIES 2

Maik Skoddow
Tera Patron
Tera Patron

Hi @Imani Collins 

I don't know which customizations your customer has done on this OOTB Business Rule, but I recommend reverting them as this BR has an impact on all task inherited tables and therefore the impacts are huge 

Maik

Aman Kumar S
Kilo Patron

HI @Imani Collins ,

I agree with Maik's statement, this OOB BR, you should revert back to OOB.

As far as the task closer BR goes, it works with task-type table state attributes, primarily used by the Task Active State Management business rule to set the active field based on state changes.

 

Best Regards
Aman Kumar