Template for ITSM and SPM Foundation Data

[Anish Reghu]

Dear all,

Do we have Best Practices asset for ITSM Foundation Data? If yes, could you please share?
Also, I would need the Foundation data for SPM as well.

I am in need of both the templates that would be handy in the requirement gathering.

A quick response would be helpful.

For ITSM, the foundation data would be:

• User Records: Every user must have a record in the user table (sys_user), categorized as internal, external, or end user. User metadata includes skills, company, department, location, and delegates, which are managed in related tables (cmn_skill, cmn_company, cmn_department, cmn_location).
• Groups (Resolver Groups)
• Roles
• Configuration Items (CIs) and Assets
• Categories and Templates
• KPIs and Reporting
• Approvals, Integration Points, Surveys, Data Visibility, Cost Centers, Holiday Calendars.

Regards,

Anish

[Dr Atul - LNG]

Hi @Anish Reghu 

The best option is to go to Now Create, also known as the Best Practices site, where you can find all the templates and related materials.

[Dr Atul - LNG]

https://mynow.servicenow.com/now/best-practices/collections/it-service-management-best-practices

You can use the OOTB templates available to download from the instance and share them with the client to complete and populate the required information.

[Anish Reghu]

Hey Atul, thanks. I am on it already, but I am checking, if someone has a readymade template for ITSM and SPM Foundation Data alone, that I can furnish to the customer and get all the required inputs in. (A kind of excel document).

NowCreate documents are not specific to what I am looking for.

Regards,

Anish