The "Reply", "Reply All", and "Forward" buttons for replying to an email in the SOW for ServiceNow d

[manjupawadhA]

Hi @Ankur Bawiskar 

Hope you doing good!!

In the service operation workspace, if I create a new incident after creating the incident, the email will be triggered. After trigger the email, I navigate to reply, reply all and forward button, but that button is visible, but those are not working in the SOW can you please let me know what I need to do for this situation I have attached the screen shot as well.

[manjupawadhA]

@Atul Grover Can you please look into my issue and give me your suggestions 

[Ankur Bawiskar]

@manjupawadhA 

what happens when they click?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[manjupawadhA]

Nothing will happen. It will be on the same page. There is no reaction.

[Ankur Bawiskar]

@manjupawadhA 

do you have email client template configured on your INC table?

If my response helped please mark it correct and close the thread so that it benefits future readers.