The "Reply", "Reply All", and "Forward" buttons for replying to an email in the SOW for ServiceNow d

[manjupawadhA]

Hi @Ankur Bawiskar 

Hope you doing good!!

In the service operation workspace, if I create a new incident after creating the incident, the email will be triggered. After trigger the email, I navigate to reply, reply all and forward button, but that button is visible, but those are not working in the SOW can you please let me know what I need to do for this situation I have attached the screen shot as well.

[Ankur Bawiskar]

@manjupawadhA 

check the above

[manjupawadhA]

@Ankur Bawiskar  Yes I have

[Ankur Bawiskar]

@manjupawadhA 

check this

Workspace Reply to Email from Activity Stream not working 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[manjupawadhA]

@Ankur Bawiskar We need to add that activity stream

[Ankur Bawiskar]

@manjupawadhA 

Add that Activities Filter to that view by configuring the correct workspace form view.

If my response helped please mark it correct and close the thread so that it benefits future readers.