The "Reply", "Reply All", and "Forward" buttons for replying to an email in the SOW for ServiceNow d

[manjupawadhA]

Hi @Ankur Bawiskar 

Hope you doing good!!

In the service operation workspace, if I create a new incident after creating the incident, the email will be triggered. After trigger the email, I navigate to reply, reply all and forward button, but that button is visible, but those are not working in the SOW can you please let me know what I need to do for this situation I have attached the screen shot as well.

[Ankur Bawiskar]

@manjupawadhA 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[manjupawadhA]

@Ankur Bawiskar Still i am not getting the solution can you please add me the proper steps how to navigate

[Ankur Bawiskar]

@manjupawadhA 

what steps did you try so far?