Was just brought to my attention, that on the Incident form, if someone clicks on the icon in the caller field, they get zero results.
If you hover over it, it states, "show related incidents" and if you click on it, you get this pop up.
However, it only does that if you have the Admin role.
Everyone with the itil role used to get this response when the clicked on, but we just had a Zurich Patch install and now that capability is gone from itil role users.
Anyone else have this issue and, if so, did they resolve it?
I checked for an ACL, but didn't find one as this is not an actual field in the directory... Its a related action obviously on the Incident table...
Thanks!
