Time worked field on Incident form

[asrsharma07]

Hi Developers,

How are Time Worked entries created in the 'Time Worked' related list? I have understood the process of when these records are generated, but I would like to know the mechanism behind their creation. Are there any business rules, workflows, or specific configurations involved?"

Below is the screenshot please refer it.

[Gangadhar GSRK]

Hi @asrsharma07 

'Time Worked'  is an entry created in the sys_relationship table, 

Navigate to the below path

All->System Definition -> Relationships and search with Name Time worked to know the logic.

The timer is calculated based on the following business rule: "Update task timer" which runs on task_time_worked table.

Thanks,

Gangadhar.

[RAMANA MURTHY G]

Hello @asrsharma07 ,

Time worked is an entry in task_time_worked table.

The values are calculated based on the Update task timer business rule, which uses TaskTimer script include.

TaskTimer script include extends TaskTimerSNC script include. You can find the logic in TaskTimerSNC script include.

Please mark my answer correct & helpful, if it helps you

Thank you.