Adding a choice table to an Incident form

[Menalik]

I created a subcategory table on the incident table. It contains a list of subcategories for certain issues. In catalog builder, I've been trying to add a choice field to reference this subcategory table so it can populate the list. When I go to reference the table, I do not see this table in the list of tables available for referencing. Can you offer a suggestion on how best to do this? I even tried from the record producer.

[GlideFather]

Hi @Menalik,

can you please explain your motivation?

Why would you create a Subcategory field on Incident form? Such field already exists there OOTB... if you aren't happy with the choices, then you can add/remove values [sys_choice] table.

Values in subcategory on incident form:

https://yourinstance.service-now.com/sys_choice_list.do?sysparm_query=element%3Dsubcategory%5Ename%3Dincident

This is example of over-configuration, please do not create fields that are already existing, you will have fields "category", "u_category", "subcategory" and "u_subcategory"...

[Menalik]

Apologies for the confusion. After some more digging, I am using the wrong term. I created a variable with a list of question choices. See screenshot. When a user chooses one of these choices when submitting an incident, I want to have it mapped on the incident form. I created a new string field on the incident form named it "Subcategory Type" then mapped the variable. When I tested it out, I only see the string name and not a choice list like the Subcategory list. How can I add this field to populate the variable list?

[Abhishek_Thakur]

Hello @Menalik ,

I believe, you need to change the type of the newly created field "Subcategory Type" from string to choice or dropdown and then add all the values under it. Then after mapping it with the variable you would see the choice list like the Subcategory list.

If my response helps you, please mark it as accepted solution and give thumbs up.

Regards,

Abhishek Thakur

[Nikhil Bajaj9]

Hi @Menalik ,

Please check this URL for solution - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830574

https://www.servicenow.com/community/developer-forum/custom-table-not-showing-in-choice-list/m-p/208...

If still you will get any issue, ping us back.