Trigger Flow when RITM is created or it's state is updated

[NirupamH1]

Hi All,

I have a requirement wherein I need to trigger a flow when RITM record is created or it's state gets updated but after selecting trigger as created or updated. When I went on to select "sc_req_item" from the list of tables it wasn't present. Can someone help me solve this problem?

Thanks,

Hrithik Nirupam

[Dom Gattuso · Accepted solution]

@NirupamH1 - Please see the following thread. It looks like the best course of action is to create a business rule that calls a flow via flowAPI

https://www.servicenow.com/community/now-platform-forum/flow-designer-cannot-find-the-requested-item...

[NirupamH1]

Hi @Dom Gattuso,

I found this solution to be helpful so what I'll do is write a BR on catalog item from where I'll call the flow using FlowAPI functions available but there's one issue here, what should be the trigger condition of my flow? 

[Manisha Reddy K]

Hi @NirupamH1 ,

         You trigger condition should be service catalog as shown below.

  This trigger condition will work for both create and update(when triggered through BR)

        Mark this as helpful if it is.

Regards,

Manisha