Triggering flow designer with UI ACTION
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05-09-2025 03:37 AM
Hi All ,
I have a requriement where on click on UI ACTION create an incident (OOB) incident record will be created
and on the INC record in the work notes should get populate with ' Created from Interaction: number12345'
and on the interaction record ' this is forwared to incident ' should get populate in the work notes as well .
for this i have ui action given below :

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05-09-2025 03:49 AM
Fisrtly, why do you need a flow to be triggerred for this requirement? UI action itself can create the incident, update the comments also.
And did you put some logs and see where the script is reached?
Regards,
Sumanth
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05-09-2025 04:01 AM
why are you doing the same thing again in flow?
Your UI action is doing what you want
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader