Use of Action Taken in Journal fields

Priyadharashin1
Tera Contributor

‎08-02-2023 10:05 PM

In Major Incident Module, we have a field "action_taken" in the Journal fields. Could anyone please let me know the use of that field and on what condition this is visible.

 

Priyadharashin1_0-1691039094840.png

 

 

Thank you.

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Ravi Chandra_K
Kilo Patron
Kilo Patron

‎08-03-2023 06:39 PM - edited ‎08-03-2023 06:40 PM

Hello @Priyadharashin1 

Greetings!

The "action_taken" field in the Journal fields is used to record the action taken by a user on a particular record or configuration made as part of the Incident. It is in line with Resolution notes or additional comments. It provides a historical log of all the changes made, including updates, comments, and other activities related to that particular incident. This helps in maintaining a detailed audit trail and allows users to track the history of actions performed over time.

Please Mark the Answer as correct solution and helpful if helped!

 

Kind Regards,

Ravi Chandra.

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