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Resolved! Comments and worknotes limit

In some Incidents we have a large amount of comments and worknotes, and the first entries are no longer visible, what can I change to make them all visible or at least increase the amount 

Resolved! Client Script to Populate Field based on Another

I have a need to populate a field (target) on the incident form based on the value of another field (source) also on the incident form. The source field is the configuration item field. If the configuration item field is an asset then the target fiel...

JamesT-1 by Tera Contributor
  • 714 Views
  • 4 replies
  • 1 helpfuls

Filtered list

Hello everyone,I am new with Servicenow and doing my best to assimilate what I am learning. However, I have been stuck with this issue below.Please how can I make a filter that will run the list of Open incidents?From the best of my knowledge, The st...

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Resolved! Button visibility for Incident states

Hi,For the incident form, I want the buttons like 'Save' or 'Update' visible for states like New, In Progress, On Hold. And I want these buttons to be hidden on Closed state. How to do this?

NishaB by Tera Expert
  • 833 Views
  • 7 replies
  • 0 helpfuls

Resolved! Importing an XML into instance

Hello everyone, Iam currently working on inbound email lab activity in student instance.As per above screenshots, Iam unable to find the email in Inbox. And I had downloaded the xml as they mentioned in notes. Can anyone tell me steps of importing th...

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Akhila P by Tera Contributor
  • 1663 Views
  • 4 replies
  • 4 helpfuls

Icon colors

  I am trying to change the color of these icons (refer to the attached screenshot) that appear in the list view of a workspace  .Could someone guide me on how to customize their colors?Is there a way to achieve this through theme properties . I have...

MakhanlalM by Tera Contributor
  • 741 Views
  • 4 replies
  • 0 helpfuls