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Forum Posts

Report for SLA for each groups hoppings

Hi,I need help in creating the report for Incident SLA. We need a report which has the SLA for all the hopped assignment groups of a particular ticket for last 1 year. For ex : 1 tickets moved to 5 groups. How much SLA spent on each group for the tic...

ramesham by Tera Contributor
  • 357 Views
  • 4 replies
  • 0 helpfuls

How to Hide five star rating from service portal

Hello Team, I have requirement to hide five star rating from the service portal.I marked this property as false: glide.knowman.show_star_rating but still I can see five star rating in some article.Please suggest me!!@jaheerhattiwale @Community Alums ...

vinod9 by Tera Expert
  • 557 Views
  • 10 replies
  • 1 helpfuls

Resolved! caluculation

calculate the time duration between when was record created and when the email was trigger?ex: duration = email created time  - record created time

SK5555 by Tera Contributor
  • 476 Views
  • 7 replies
  • 2 helpfuls

Client script not working on mobile version

Hi,This script is executing only on desktop version and not triggering on mobile version, u_impact_1 and u_impact_12 have been hidden by another Client script, but these values changes to true on desktop version(xml) after the script execute. Do you ...

Kavirao by Mega Contributor
  • 204 Views
  • 1 replies
  • 0 helpfuls

Hide New button in List View

Hello Everyone, I want to hide the new button in Incident List View when user filter with any data. if the filter is empty, it must show the new button in the list view.Could anyone please help me with this to achieve this? Thanks in Advance,Hari

Community Alums by Community Alums  
  • 167 Views
  • 1 replies
  • 0 helpfuls