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Incident Management forum
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Forum Posts

Create Normal Change UI action on Incident form

Can we modify the "Create Normal Change" ui action for incidents to redirect it change model selection page. As every time it is putting the default change model and Users want to select the change model while creating a change from incident.

Sanjay34 by Tera Contributor
  • 605 Views
  • 2 replies
  • 0 helpfuls

Reference Qualifiers

Hello,I have a catalog item with two fields:• “Related Application” (backend name: application_name)• “Select the Subscription where the VM needs to be restored” (backend name: requried_subscription_name)I want the value from application_name to auto...

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vallabha180 by Tera Contributor
  • 549 Views
  • 3 replies
  • 0 helpfuls

Servicenow Tips and tricks

he ServiceNow interface is straight-forward and somewhat intuitive to use; after a few days of navigating around you know enough to get things done, and that's where most people stay at least for a while. Over time you pickup tricks and shortcuts, ty...

ShreyasG by Tera Contributor
  • 1753 Views
  • 2 replies
  • 6 helpfuls

Reference field Not populating when selecting

Hi All,We have a reference field on our incident form to select a parent incident.   When we select the magnifying glass it brings back a list of records as expected, however if you select a number it does not populate it in the field but when I clic...

spullavarth by Tera Contributor
  • 1246 Views
  • 10 replies
  • 0 helpfuls

Due dates in Incident tickets

Is there a way to add due date to incident tickets placed on HOLD ? This will allow us to run reports based on due dates and prevent further aging tickets placed on HOLD.

Xi8732 by Tera Contributor
  • 361 Views
  • 1 replies
  • 0 helpfuls