User is being redirected to different user profile

Shivani_singh
Tera Contributor

ā€Ž03-03-2025 07:43 AM

Hi 
I noticed when 2-3 user are trying to access the service portal they are redirected to different user.
All 3 user are redirected to same user.
Have asked the user to clear the cache history, log out and in once again, change the browser everything.
But still, it is the same issue.
Can somebody help me on this.

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17 REPLIES 17

Dr Atul G- LNG
Tera Patron
Tera Patron

ā€Ž03-03-2025 08:12 AM

Hi @Shivani_singh 

 

Could you please put the SSO link again in one of the user profiles and then test, it before clearing the cache?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Shivani_singh
Tera Contributor
In response to Dr Atul G- LNG

ā€Ž03-03-2025 08:26 AM

Its still redirecting to the different user profiles.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Shivani_singh

ā€Ž03-03-2025 08:32 AM

Phew! Could you please ask the user to log in via mobile instead of a laptop? If that still doesn't work, here are the last two options:

  1. Try to repair the SSO plugin.
  2. Log a new support case.
*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Shivani_singh
Tera Contributor
In response to Dr Atul G- LNG

ā€Ž03-03-2025 10:06 AM

But when  i am impersonating, its redirecting to the correct profile.

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PrashantLearnIT
Giga Sage

ā€Ž03-03-2025 09:13 AM

Hi @Shivani_singh 

 

Please check the sso id for the specific user, whether it's mapped correctly or not?

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Prashant Kumar
ServiceNow Technical Architect


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