User is being redirected to different user profile

[Shivani_singh]

Hi 
I noticed when 2-3 user are trying to access the service portal they are redirected to different user.
All 3 user are redirected to same user.
Have asked the user to clear the cache history, log out and in once again, change the browser everything.
But still, it is the same issue.
Can somebody help me on this.

[Shivani_singh]

Hi @PrashantLearnIT 
But when  i am impersonating, its redirecting to the correct profile.

[AshishKM]

Hi @Shivani_singh , 

Yes, this may be happen due some value like, LAN ID, Employee Number or some other colum value which is coming from other system ( like Workday, LDAP, FeildGlass ect ) and used for more than one user ( as system not updated properly ) other than userId.

Check user profile parameters for all 3 user and find out what is common in those 2/3 user and that re-direct user.

-Thanks,

AshishKM

[Shivani_singh]

Hi @AshishKM 
The location is common for all the users.
Even for the re directed user. 

[Shivani_singh]

Hi @AshishKM 
But how should i resolve it .

[AshishKM]

 can you replicate this at your end. 

hope you must have already checked all browser releated options for this.