Validate external calls in incident management
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09-26-2023 07:27 AM
Good Morning,
Is there a way to auto generate a passcode in the incident module so that our employees can be validated on a call? Sometimes we have employees that may not be on a company phone but we want to make sure that employee receiving the call is always protected from scammers. Please let me know if additional information is needed. I just wanted to make sure ServiceNow didn't have a solution for this already.
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Incident Management
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09-27-2023 12:29 AM
Hello,
Please refer to the below link:
https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/notify2/concept/c_Notif...