Variable value is not displaying in RITM/SCTASK after submitting the Catalog item request

snehalkausa
Tera Contributor

yesterday

Variable value is not displaying in RITM/SCTASK after submitting the Catalog item request.
The variable is reference field to sys_user table with simple reference qualifier 

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pavani_paluri
Giga Guru

yesterday

Hi @snehalkausa ,

 

Below are the places you can check
Variable is attached to a variable set that isn’t linked to the catalog item.
Reference qualifier blocks the selected user.
Variable is not set to display on RITM/SCTASK.
A client script/UI policy clears the variable on submit.

You can do quick test:
Set the reference qualifier to javascript:true (no filter), submit again. If the value now appears on RITM, the issue is with your qualifier logic.

 

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Pavani P
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JenniferRah
Mega Sage

yesterday

Is it just the one variable that isn't showing, or is it all of them? If it's all of them, make sure you have added the Variable Formatter to your view. 

 

If it's just the one, then the most likely culprit is a UI Policy. The next most likely issue is a Catalog Client Script. 

 

Variables will show in the catalog task if you add them in the Flow task that creates the catalog task. 

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