Hi @Srinivas91
In simple words, incident is a digital report that people use to tell IT when something is not working correctly with their computers or software. It helps IT teams keep track of the issues, communicate with users to understand the issue, and work on fixing it. Once the issue is resolved, the incident is closed, ensuring that everything is back to normal, and it can also help IT improve their services by learning from past issues.
Please mark my answer as helpful and accept it as the solution if it serves your purpose.
Thanks and Regards,
Krushna Birla
ServiceNow Consultant
LinkedIn
