When i am changing the impact and urgency priority is not updating.
function onClick(g_form) {
var priorityMap = {
1: "1 - Critical",
2: "2 - High",
3: "3 - Moderate",
4: "4 - Low"
};
function calculatePriority(impact, urgency) {
impact = parseInt(impact, 10);
urgency = parseInt(urgency, 10);
if (impact === 1 && urgency === 1) return 1;
if ((impact === 1 && urgency === 2) || (impact === 2 && urgency === 1)) return 2;
if ((impact === 1 && urgency === 3) ||
(impact === 2 && urgency === 2) ||
(impact === 3 && urgency <= 2)) return 3;
return 4;
}
function getFieldValueSafe(list, name, fallback) {
if (!list) return fallback;
for (var i = 0; i < list.length; i++) {
if (list[i].name === name) return list[i].value;
}
return fallback;
}
var fields = [{
type: 'choice',
name: 'impact',
label: 'Impact',
value: g_form.getValue('impact'),
choices: [{
displayValue: 'Extensive/Widespread',
value: '1'
},
{
displayValue: 'Significant/Large',
value: '2'
},
{
displayValue: 'Moderate/Limited',
value: '3'
},
{
displayValue: 'Minor/Localized',
value: '4'
}
],
mandatory: true
},
{
type: 'choice',
name: 'urgency',
label: 'Urgency',
value: g_form.getValue('urgency'),
choices: [{
displayValue: 'High',
value: '1'
},
{
displayValue: 'Medium',
value: '2'
},
{
displayValue: 'Low',
value: '3'
}
],
mandatory: true
},
{
type: 'string',
name: 'priority_display',
label: 'Priority',
value: priorityMap[calculatePriority(g_form.getValue('impact'), g_form.getValue('urgency'))],
readonly: true
},
{
type: 'textarea',
name: 'u_change_priority_reason',
label: 'Reason for Priority Change',
mandatory: true
}
];
g_modal.showFields({
title: "Change Priority",
fields: fields,
size: "md",
variant: "dialog"
}).then(function(fieldValues) {
var impact = getFieldValueSafe(fieldValues.updatedFields, "impact", g_form.getValue("impact"));
var urgency = getFieldValueSafe(fieldValues.updatedFields, "urgency", g_form.getValue("urgency"));
var reason = getFieldValueSafe(fieldValues.updatedFields, "u_change_priority_reason", "");
var newPriority = calculatePriority(impact, urgency);
g_modal.confirm("Confirm Update", "Do you want to update the case priority?", function(confirmed) {
if (!confirmed) return;
var updated = {
impact: impact,
urgency: urgency,
priority: newPriority,
priority_display: priorityMap[newPriority]
};
var ga = new GlideAjax("CaseUtils");
ga.addParam("sysparm_name", "updateCasePriority");
ga.addParam("sysparm_sys_id", g_form.getUniqueValue());
ga.addParam("sysparm_fields", JSON.stringify(updated));
ga.addParam("sysparm_reason", reason);
ga.getXMLAnswer(function(answer) {
if (answer === "success") {
g_form.refresh();
} else {
g_modal.alert("Update failed: " + answer);
}
});
});
});
}
