Regarding SLA configuration

[ajit_mane1]

I have to configured SLA for P3/P4 as below,
1. P3/P4 - for 24*7 groups
2. P3/P4 - for 9*5 groups (37 groups)
3. P3/P4 - for 16*6 groups (1 group)

I have configured this for P3 and P4 but i have to set the cancel condition when priority or group changed then Prev SLA will be cancelled and New one will be attached.

 for ex - Firstly i have raised the incident for P3 24*7 groups, if i have changed the group to 9*7 it have to cancel prev 24*7 group SLA and have to attach new 9*7 SLA  same and for the priority

Start conditions - priority = 3 & state = in progress & assignment group 1 or assignment group 2.....
Pause condition - state is on hold
Stop condition - state is closed or resolved

Suggest me the cancel conditions on above condition

[Ankur Bawiskar]

@ajit_mane1 

see example below

P3 24x7 SLA (assuming groups: grp1, grp2):

Cancel condition like this

Priority != 3 OR Assignment group != grp1^Assignment group != grp2

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