I have a requirement to remove mandatory condition Assigned to while changing assignment group when the state is InProgess. I have created UI Policy as per the requirement, when the state is InProgress/changing the state to InProgress from New state:...
In OOB Service portal, when you open an existing incident, you can find 'Set up google maps API' option, upon clicking it takes to service documentation page. What is the use of that?
I need to attach the SharePoint link to the attachment just like we attach other files such as images, txt, pfds, etc.Is that possible to attach the URL's to the attachment to the form?
Dear Team, I configured the SLAs on 'security incident' and added custom workflows(in workflows, I am calling events to trigger notifications to respective team) when it breaches.So that, I created SLAs on ('Task SLA' table) and those are working fin...
We've developed a scheduled import which will run daily to fetch data from Oracle DB . Based on the incoming data and some calculations it will create an Incident record in ServiceNow. Now we want to add Retry logic when import fails due to below use...
Hi can anyone help me with how to pop up the message above the field when the field is updated, A message pops up right above the "Follow up Date" field in a PTASK when the "Follow up Date" is updatedMessage: "Please contact Problem Management to mod...
I have a scheduled job running with the following code on auto closure of incidents. I want the script to auto close incidents only on weekdays. Also, I want to test it manually in orer to make sure that it will trigger the system property and auto c...
Hello TeamI have requirement on catalog item to hide the choice in multiple choice variable based on other variable.When I select the "call meeting check box" ' IT ' has to hide from the Multiple choice. Please find below screen shot for more detail...
Hi Team, I have UI Action in Incident Form. When I click on that it is converting to request. once I submitted that request, I need to populate a message saying Your Incident is converted to Request : REQxxxxxxx How Can I achieve this
Hi,We have a requirement to automate incident creation at SNow end by querying oracle database [error table]The fields defined in oracle error table are source, status, project. We need to create 1 incident record for common "source" values.
Please help business rule script as mentioned below requirement Occasionally, incident tickets are created without an assignment group. According to the process, this should not happen, but we cannot always identify and solve the root cause for this....
Hi experts,I have configured activity formatter in dev and moved to QA.It is working fine in dev but on QA activities is not capturing most of the filed changes. Please guide me how to fix this Please find Dev and QA screenshots below.
Hi Everyone,I have a new hire workflow that I’m having trouble understanding how to configure the approval task short descriptions to display a unique short description. I’m not the best with scripts and workflows and would appreciate any insight you...
Hi Folks,I have a catalog item where there are 10 checkboxes under one label, So i need a catalog client script where user should be able to submit the catalog only if he enables one checkbox minimum.Any leads on that?
I have date/time field and I want to select the future date/time with today's date but with a future time.Basically, I want to write a script to have only future dates and also we can have today's date but with future time if date is the past date an...
