Which SLA Duration Type should I select?

[MilanD]

I have a requirement where the support schedule is Monday to Friday, 6:00 AM to 4:00 PM, and Saturday to Sunday, 8:00 AM to 4:00 PM.

For Priority 3, the SLA target is 2 business days, and for Priority 4, the SLA target is 5 business days.

Which SLA Duration Type should I choose to achieve this requirement?

[Dr Atul - LNG]

You need to consider two different SLAs to cover these schedules and add conditions to distinguish incidents created on weekdays from those created on weekends.

Business days are available out of the box (OOTB), as you can verify in the existing configuration