Why it's showing empty on reports ?

B Ashok
Tera Guru

I'm trying to get the Priority 1 and Priority 2 incidents reports month wide, but getting empty column. Please help. 

 

BAshok_0-1683648964988.png

 

Thanks in advance. 

 

1 ACCEPTED SOLUTION

AndersBGS
Tera Patron
Tera Patron

Hi @B Ashok ,

 

the reason is due to your configuration “trend by = activity due”. Change it to created or resolved, this will remove the empty column.

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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2 REPLIES 2

Sandeep Rajput
Tera Patron
Tera Patron

@B Ashok It may be showing empty column for those records where priority field is empty. Please verify this assumption by clicking the empty column. It will navigate you to a list of records. There check the value of priority field.

AndersBGS
Tera Patron
Tera Patron

Hi @B Ashok ,

 

the reason is due to your configuration “trend by = activity due”. Change it to created or resolved, this will remove the empty column.

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/