I would like to create a new company department master in ITSM. Could you please confirm if the following procedure for creating a new company department master in ITSM is correct? The process is expected to be similar to user registration, as outlin...
Hi Everyone Right now i am working Incident from view enhancement related story . In that present my Org present view is like in below attachment(Incident present view) like one after one means one below another one is available . But my requ...
There is a requirement to show the “Business Impact” and “Probable Cause” fields under “Resolution Information” for non-major incidents. Currently, these fields are only available on the Major Incident tab and are accessible only for major incidents....
An incident that originated in Marh 2023, does not show all the history. An incident was created in 2023. When I check in History, it shows as created in 2023 but under activities, it is captured from 2024. How to have the activities to be displayed...
So my service desk team wants to bulk update child incidents of a parent ticket by using update all/selected but they seem to fail the acls and arent able to adjust those field level acls and ui policies.is there a role I can use override to allow th...
We have an integration with ServiceNow and ArticWolf that has been working with issue for a few months. Approximatley 6 weeks ago, every Artic Wolf issue is creating a incident when newly reported and is also creating a new incident when updated fro...
Hi everyone, how are you?! After the user opens INC using the Form via Portal and submits it, the INC will be handled by the Resolver in the Backend. All Resolvers are from the Capital of São Paulo - Brazil, I have already configured "Schedule: 8-5 w...
Hello! My team and I looking for best practices for capturing additional data in the Service Operations Workspace (SOW). Preferably before an incident is saved. Specifically, we’d like to:Display custom field(s) with labels, most likely questions, as...
We are working on the implementation of Service Portfolio Management within our existing ServiceNow platform. Is there anyone here who is using Service Portfolio Managment today that can speak to how you have approached the Service/Service Offering a...
Hi, i have a requirement of MIM communication plans recipient list filter. When an incident is promoted to major incident - Communication plans will be attached to it(Initial, update and resolution). Open any communication plan we have communicate op...
Hello helpful community! We found that OOB any replies to the "Activity Stream @Mention Email" will populate in the additional comments field on the incident record. Our requirement is to change this so that replies are added to the work notes inste...
I'm trying to pull data related to Incidents my team has worked, but the ticket was transferred to another group who closed the ticket. Even though my team didn't close/resolved the ticket they did work on it and that is what I'm trying to capture. A...
We created have one notification when group is changing to another group notification should trigger example cloud comuting group everyone receiving notification, but the thing is Krishn Masiwal this user not getting emails insted this user is email...
Can we modify the "Create Normal Change" ui action for incidents to redirect it change model selection page. As every time it is putting the default change model and Users want to select the change model while creating a change from incident.
Hi, I have a requirement to display the error message if the assignment group is empty only on the classic UI but to hide it on the Service Portal. Will the below logic work? if (gs.isInteractive() && gs.getSession().getStackName() !== 'Service Porta...
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