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Hi Community,I am looking for support regarding a custom UI Action I created to reset a form. Requirement: I have a "Reset Form" UI Action button that appears on the form before insertion (New Record). My goal is to clear all field inputs so the user...
Hi, Everyone. I'm sorry that my question is quite vague.I have heard rumors that some ITSM processes and Catalog Item processes are actually implemented like demo data, and therefore certain out-of-the-box functionalities may not work if the demo dat...
Hi, I want to highlight some fields on the incident form in Service Operations Workspace like number, caller, short description, when the caller is VIP. And, on insert and update of Incident Form. Can anyone guide on this? Whether we have to achieve...
I noticed that after I create an update set to create or modify anything, the system automatically creates a few update sets as I'm working. When I look inside of the current update set, nothing is captured. Everything is captured in the other update...
How to detect and identify orphaned assignment groups in Incident if the group is inactive and no groupmembers present in the group table
Could you please guide me on how to make a specific CI the principal CI so that it appears in the CI field on ITSM forms? I understand this is not available out of the box, but I would like to explore using OOTB functionality along with customization...
Can i create a report that is able to show where reassignments has occured on an incident
Hi all,I have created a new table and added SLA to it and sla is getting triggered in Dev. I moved the changes to Test and Prod where it works in Test but not in Prod. SLA definitions are same across all the instances it works in sub prod but it does...
Hi, There is a Customer Service Problem Management (CSPM) application that agents can use troubleshoot for a case. The case is routed to CSPM application during diagnosis Is there anything similar to CSPM for incidents that can used for troubleshooti...
I have a client-side UI Action script that converts the sys_class_name of a record when a user clicks the button. The modal displays a dropdown with three tables. When a user selects a table and clicks the "Convert Case" button, the sys_class_name of...
In my current project, I'm implementing Major Incident Management for handling major incidents. As part of this, I have created a new Communication Plan Definition, which includes a Communication Task Definition with a recurring communication frequen...
I need to create a Knowledge Article from a Universal Request, similar to how we have the "Create Knowledge" option for incidents.For the SOW, I was able to achieve this by creating a Form Action (like we have for incidents) and modifying the "Set KB...
Hi, when i click create request button in incident,it opens one dailog box and fill related information about request and submit.After submit i have to show info message(Request has been created successfully) in both native view and workspace.In UI P...
When i am changing the impact and urgency priority is not updating. function onClick(g_form) { var priorityMap = { 1: "1 - Critical", 2: "2 - High", 3: "3 - Moderate", 4: "4 - Low" }; function calculatePriority(im...
Afternoon community. We currently use our ServiceNow Incident table for Incidents, Requests, and Questions, and we use a field called 'type' to choose if INC, REQ or Question. This needs changing, splitting requests and questions out to the correct ...