Forum Posts
Is there a way to specify the columns to seach in a Reference Field?
I am looking for a way to specify the columns with which the search will be performed in the Caller ID field of the incidents form. That is, I can see the name, mail, email, phone, but the autocomplete search should only be performed by the name or t...
Incident quick messages insertion in ticket activity
New to using reports - In servicenow is there a way to create an incident report that show if an email template quick messages is added to the activity of the ticket? If there is a kbase or instructions on "how to" that would be helpful
Email responding as replies from ServiceNow
Hi,We have a vendor, who sends email to one of our departments, creating an INC ticket for them. This vendor, seems to need us to simply "reply" to their conversation, instead of creating a completely new one with our ServiceNow notifications (Ticket...
Monitoring Incident Creation Based on Customer Record Frequency
Hi Team,We have a requirement to implement a monitoring mechanism on the incident table to proactively detect potential eBonding issues with our integrated customers.The goal is to calculate the average frequency of incident record creation per custo...
Multiple Notifications Triggered When Using gs.eventQueueScheduled() in Business Rule
Hi all,I have a requirement to send two email notifications for Change Requests of type Normal:When the Implementation Start Date is reachedWhen the Implementation End Date is reachedI'm using a Business Rule that triggers an event using gs.eventQueu...
Variable Editor changes not saving in Test instance
In our Dev instance, changes made in the Variable Editor are saved correctly when the incident is updated. However, in the Test instance, the same functionality is not working — updates in the Variable Editor are not being saved.
difference between workflow and flow designer
Explain me difference between workflow and flow
If any user reports an issue about the ServiceNow platform itself, how are you fixing it?
If any user reports an issue by creating an incident about the ServiceNow platform like:Say a catalog item is not working as expected <OR> there could be a field missing on the Change form<OR> a broken process <OR> some issue with an eBonding integra...
Field decorator missing
I don't find a field decorator for teams in the incident form beside the caller field even after running the fix script "Add Teams chat Field Decorator".Any inputs on resolving the issue?
State should move to in progress if reopen intent is choose
Hi All,Objective:When an incident is created, its initial state is New. It is then assigned to an Assignment Group and a specific User, which changes the state to In Progress.Once the developer works on it, the incident is moved to the Resolved stat...
Resolved! add current loggedin user to watchlist using client script...
IN THIS CODE WHILE DISPLAYING IN G_FORM IT IS NOT SHOWING .....g_form.addInfoMessage("userId ofwatchlist "+g_form.getDisplayBox('watch_list').value);}THIS ISNOT DISPLAYING IN MY FORM WHY? WHATS THE MISTAKE IN CODEvar watchList=g_form.getValue('wat...
Resolved! Incident variable editor configuration
Incidents created via Record Producers shows the Variable Editor section. but users should add, modify, and remove variables directly from the editor without errors on the incident form
Resolved! Show Variable Editor for Incidents Created from Backend
Incidents created via Record Producers shows the Variable Editor section. However, incidents created directly from the backend do not.How can I make the Variable Editor section visible (with empty variables) for backend-created incidents?
I don't see the Advanced and Script options while creating an SLA definition.
I am trying to create a new SLA definition. I wanted to add a script, but I cannot find the advanced option or script option