Add a custom table to our Related Records tab in SOW

[WasonJ1]

Hi,

We have a custom incident task table (u_incident_task) that we want to have displayed in the 'Related records' section under the Details tab of an incident record. Right now it just has the OOB Incident Tasks which we dont use. I have found the 'Record Related Items Tab' in UI Builder and made a variant to edit, but I am not familiar enough with UI Builder to know how to add our custom table. Does anyone know how we could add this?

[Swapna Abburi · Accepted solution]

Hi @WasonJ1 

You can add/remove related lists from Normal UI as well. Open Incident form in normal UI, click on configure -> related lists. Select the 'Workspace' view name and add your custom related list to the selected slush bucket.

Thanks,

Swapna Abburi

[Kieran Anson]

^ This, no variant required. 

[WasonJ1]

Wow, I was trying to do this such a harder way, thank you this was exactly what I needed!

[Nishant8]

Hello @WasonJ1 , you no need to create a new variant for this. Instead, Open any Incident record in the platform (not from the SOW) -> Change view from 'Default View' to  'Service Operations Workspace'  view -> Add or remove the related list  -> refresh the SOW page and reopen the incident in SOW.

Regards,

Nishant